IT Support

3 weeks ago

Sunnyvale, United States Ihealth Labs Inc Full time
Job DescriptionJob Description

Work Location: Sunnyvale, California

Hourly Rate Range: $20 - $25

Job Type: Contractor / Part-Time Onsite ( Start with 3 days per week)


Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Job Description

  • Prepare and set up laptops for new hires with necessary software and configurations.

  • Maintain and update the inventory of tech devices and ensure accurate tracking of all IT assets.

  • Install specific software on devices remotely when needed, ensuring that all software is up-to-date and secure.

  • Promptly troubleshoot and resolve tech-related issues for the care team, providing timely solutions to minimize disruptions.

  • Address device-related issues for the care team, including hardware and software problems, and coordinate repairs or replacements as necessary.

  • Collaborate with accounting and operations teams to manage tech fixed assets, ensuring proper documentation and compliance with company policies.

Qualifications:

  • Previous experience in IT support or a related field is preferred.

  • Knowledge of computer hardware, software, and troubleshooting techniques.

  • Strong communication skills and the ability to explain technical concepts to non-technical team members.

  • Detail-oriented with excellent organizational and documentation skills.

  • Self-motivated and able to work independently as well as in a team.

  • Problem-solving skills and the ability to adapt to changing technology environments.

  • Familiarity with inventory management and asset tracking systems is a plus.



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