SAC Rep

We are looking for an experienced internal auditor to process real-time applications for the Federal Lifeline Programs to join our team. This is a remote position based out of TX, NV, TN, KY.

The successful candidate will ensure compliance with the verification process, handle compliance and field support inquiries and escalations, conduct independent contractor audits via internal database, and collaborate with multiple departments across the organization to resolve issues and conduct investigations.

Company
Telrite Holdings, Inc. is a privately held telecom headquartered in Covington, Ga approximately 30 miles east of downtown Atlanta with a secondary office located in Marietta, GA housing our IT and technical operations. Our brands include Pure Talk, H2O and Life Wireless and provide wireless services to a broad national customer spectrum utilizing the nation’s largest GSM networks. We offer a competitive compensation and benefits package, great work-life balance and a unique work environment in our Covington, Georgia headquarters.

Duties/Responsibilities

• Conduct real-time and order audits and report findings accordingly
• Conduct investigations on customer complaints via Help Desk
• Identify, investigate, and track independent and internal contractor violations
• Work with the operations team to ensure compliance with federal regulations and company policies
• Identify and report on potential risks to management and recommend appropriate solutions
• Monitor and report on the effectiveness of internal auditing policies
• Accept incoming phone calls for agent escalations
• Handle agent, distributor, and IT support tickets submitted via Help Desk in real- time
• Conduct photo site audits for internal field agents
• Other departmental tasks as needed

Required skills/Abilities:

• Excellent verbal and written communication skills.
• Great active listening skills
• Comfortable working in a fast paced atmosphere.
• Proficient with Microsoft office suite or related software.
• Must have high speed reliable internet connection (Minimum 25 MBPS download speed, 15 MBPS upload; no hotspot, wi-fi, shared, public access) A speed test will be conducted during the interview.
• Ability to work independently.
• Organizational/Detailed oriented skills.
• Must be available to work Mon - Fri from 8am – 10:15pm EST
• 8 hour shifts

Education/Experiences

• High school diploma or equivalent
• 1+ year of customer service experience.
• Solid problem solving, troubleshooting skills.
• Ability to multi-task with detail and accuracy.

Please apply now. Thank you for your interest
Note that job information in this posting is not all-inclusive. Other duties and responsibilities will be assigned and are subject to change based on business needs and management directives. No phone calls, agencies, or solicitations please. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Please attach resume or include full job history with submission, along with earnings history.