Service Engineer

4 weeks ago

Edison, United States Albireo Energy Full time
Job DescriptionJob Description

This position is responsible for assisting in the service support of customers throughout the US. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary. In addition to the responsibilities below, the Service Software Engineer is expected to conduct remote preventive maintenance visits and technical support to the service field team and customers. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responds to service calls. Responsible for high levels of customer satisfaction through direct customer interface. Properly completes required project and service documentation. The location of work for this position will be remote with the possibility of travel to project sites within the US.

Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

  • Perform preventative and predictive maintenance service activities to ensure optimal performance of system.
  • Provide remote emergency service and response to customer sites as dispatched.
  • Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to the BAS Control system operation.
  • Load and update software on network controllers, field controllers, computers, and servers.
  • Understand complex control systems including diagnosing and troubleshooting networking and integration.
  • Write, create, load, test and commission programming software and graphics utilizing various programming languages and software.
  • Perform and execute assigned work efficiently and professionally.
  • Keep customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
  • Train the customer in control systems operations including obtaining customer training form, providing training certificates.
  • Complete, compile and submit job documentation such as commissioning documentation, punch lists, etc.
  • Interface with division service managers, service project managers or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately.
  • Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layouts
  • Complete and submit timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation.
  • Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives.
  • Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance.
  • Travel to job sites, as necessary, to troubleshoot issues.

Requirements

  • Requires extensive knowledge of a variety of electronic or digital controls systems
  • Vocational School four-year program graduate or an Associate’s degree or above in electronics, mechanical systems, computer technology, air conditioning or similar field.
  • Degree may be offset by two years of experience in servicing electronic and or mechanical systems.
  • Five to seven years of increasingly responsible experience in servicing electronic controls and HVAC equipment. Ability to coordinate the work of others on multiple job sites.
  • Prior experience supporting construction and field employee groups, including strong problem-solving skills, critical thinking, and self-initiative is preferred.

· Familiarity with building controls hardware and network architecture and mechanical HVAC equipment is required.

  • Proven written and verbal communication abilities; proficiency with computer applications including Microsoft Office Suite.
  • Experience working in an entrepreneurial environment requiring strong multi-tasking abilities.
  • Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage resource procurement and utilization.
  • Valid Driver’s License with a clean record.

Pay rate $45/hr- $55/hr DOE.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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