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Hospitality General Manager

3 months ago

Fayetteville, United States Hay Creek Hotels Full time
Job DescriptionJob Description

The Markham Hill Hotel, opening in Fall 2024, is actively searching for a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals in this mixed use project.

Markham Hill Hotel, formerly the Pratt Place Inn was first opened in 2008 as an independent, locally owned and operated boutique hotel located on 144-acres at the top of Markham Hill, one of the Seven Hills in Fayetteville Arkansas. The 18,900sf building will be renovated and transformed to offer an extensive F&B program with significant outdoor dining and private dining options, a Membership Club Lounge, well-appointed spa, and check in area for guests.

A 6,300sf Event Barn is located within walking distance to the Inn and currently hosts weddings and social gatherings throughout the year. The barn was originally built to serve Halfinger horses in 2007 and will be fully renovated to continue serving the community elevated meetings and event services.

The property is also host two unique cottages, Caretaker's and Evangeline's. Evangeline's was designed and built by Evangeline Pratt and is now converted to a hospitality suite offering 2,250sf with 2 bedrooms, 1 bath, kitchen, dining, and living rooms. The Caretaker cabin is a 2,040sf package log cabin kit home built in the early 2000s.

Job Summary:

  • Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering.
  • Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
  • Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
  • Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
  • Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
  • Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
  • Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
  • Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Hay Creek offers an extensive benefit and incentive package, including;

· Insurance benefits, including Company-funded Medical, Dental, and Vision

· 25K in Company-paid Life Insurance for our Managers

· Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options

· Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews

· Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave

· Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property

· Employee Dining Discount of fifty percent off when Dining at any HCH Property

· Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)

· Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities

· Supportive, open-door policy work environment

· Work Culture that is fun, energetic and motivating

· Employee Recognition Program - ‘Delight and Surprise Dollars'

· Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

Centennial Hotel / Granite Restaurant & Bar US News & World Report, Top Hotels In US, Top 5 New Hampshire

The Exeter Inn / Epoch Restaurant & Bar Open Table, Diners Choice, “Great Brunch”



  • Recent 7+ years Hotel General Manager experience
  • Strong background in Rooms Division, Sales & Marketing, and F&B operations
  • Local market experience preferred
  • Excellent computer skills including; Excel, Word & Outlook
  • Experience in Property Management and POS Software
  • Excellent verbal and written communication skills.
  • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
  • Daily Revenue and P&L Reporting exposure and knowledge
  • Strong background in hotel forecasting
  • Successful completion of background and/or DMV check.
  • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
  • Ability to establish a strong service culture and maintain high customer service standards
  • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality