Treatment Coordinator

Treatment Coordinator Bilingual - Smile Straight Orthodontics (Southaven)

** Competitive Hourly Rate Plus Monthly Bonuses **

Whether you're currently a front office receptionist, administrative assistant, or customer service expert looking to join a compassionate, authentic, and team-oriented dental family - we have the career for you

Smile Straight Orthodontics is offering a full-time opportunity as a bilingual Treatment Coordinator at our office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community.

JOB TYPE: Full-time

SCHEDULE: Monday - Friday

PAY: Starting at $16+

MONTHLY BONUS: Treatment Coordinators will be eligible for monthly bonuses

EXPERIENCE: 1+ years in front office reception/patient coordinator

LANGUAGE ABILITY: Must be bilingual (English and Spanish)

BENEFITS: Healthcare (medical, dental, vision, etc) Benefits, 401k, Paid Holidays, and Paid Time Off available for all eligible employees

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Coordinate and schedule appointments for patients
• Conduct initial consultations with patients to discuss dental procedures, treatments, and associated costs to patients, ensuring they have a clear understanding of their recommended treatment plans
• Act as liaison between Dentist and patient
• Provide exceptional customer service, addressing patient inquiries, concerns, and follow-up communications promptly and professionally.
• Discuss financial options, insurance coverage, and credit options that may be offered
• Routinely follow up with patients throughout the course of treatment
• Update patient education materials and maintain a professional reception area
• Maintain and update patient information in the data system in compliance with privacy and security regulations

Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment