Program Manager

1 month ago

Troy, United States J.D. Power Full time
Job DescriptionJob Description

Title: Program Manager - ZappyRide Electric Vehicles - P3
Location: Remote United States
Reports to Title: VP Client Strategy, ZappyRide

 

The Role:

This role includes management of senior client relationships and oversight of project delivery. It directly contributes to the achievement of J.D. Power automotive sales targets through the continued growth of ZappyRide Electric Vehicle (EV) products and services with clients.

Responsibilities:

  • Build strong senior client relationships, especially with key EV stakeholders and sponsors, across dozens of major accounts (primarily electric utilities and auto OEMs)
  • Understand clients' strategic EV agenda and challenges; act as a thought partner and trusted advisor to clients
  • Identify account growth opportunities; pitch product enhancements and new products
  • Collaborate with VP of Client Strategy to close new sales to accounts under management
  • Ensure client satisfaction via high quality work, responsiveness, thoughtfulness, and sharing of industry insights
  • Provide client-sourced product ideas to the product management team; contribute to product roadmap discussions
  • Supervise account managers and product managers through the client delivery process
  • Supervise account managers and Sales Ops team to successfully complete upsell and renewal paperwork
  • Advocate for the client's priorities internally; supervise quality assurance for optimum client satisfaction
  • Stay abreast of industry developments impacting our clients

Qualifications:

  • 5+ years of professional B2B client-facing experience in the auto, electric utility, data or software industry
  • Self-starter, eager to learn and grow
  • Passionate about delivering world-class products to A-list clients
  • Bachelors Degree preferred
  • Experience in the EV space preferred


The Team / The Business: 

At ZappyRide, our work culture emphasizes:

  • High professional standards. We aim to make great products in order to have a massive impact on the electric vehicle space. That includes giving world-class treatment to our clients.
  • Individual autonomy. We let you run. We minimize meetings and have no problem with remote work.
  • Flexibility. The electric car industry is new and requires new thinking. There are many hard problems to solve, and our team has the right mix of creativity and realism to succeed.
  • You'll work on cutting-edge problems, have a positive impact on the world and the environment, and have access to accomplished mentors who will guide your professional development.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. 

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.  

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.  

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.  

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year. 

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.  

  

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.  If you require accommodations during the recruitment and selection process, please specify. 

 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. 

EOE/M/F/Vets/Disabled

For Internal Use:
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#USA

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