Service Advisor

Job Summary:

At Honda of Tenafly, the will to succeed is your ticket to success. One of the finest dealerships in Bergen County, NJ is looking for motivated top performers. Working with Honda of Tenafly will help you realize your full potential. We provide a dynamic, high-growth environment with a fun family atmosphere.

Self-starters thrive in our environment. With a supportive management team, our employees have ample opportunity for growth. We provide our staff with resources and tools to fly so that they make their own mark.

Come join the team today

Compensation & Benefits:

• Competitive salary based on experience and qualifications

• Comprehensive benefits package including medical, dental, and vision insurance

• 5 day work week (M-F, rotating weekends)

• Paid time off 

• Training and development opportunities

• Employee discounts on products and services

• 401(k)

• Life insurance

• Health, Dental and Vision insurance

Responsibilities:
- Greet and welcome customers as they arrive in the service area
- Listen attentively to customers’ concerns and accurately record them
- Perform vehicle walk-arounds and inspect for any additional service needs
- Consult with customers regarding recommended services and obtain their approval
- Prepare accurate repair orders and estimate repair costs for customers
- Coordinate with technicians to prioritize and schedule repairs efficiently
- Keep customers informed of any delays or changes in the repair process
- Follow up with customers after service to ensure satisfaction and address any concerns
- Maintain a clean and organized service area for a professional and welcoming atmosphere
- Provide exceptional customer service and resolve any customer complaints or issues

Requirements:
- High school diploma or equivalent
- At least 2 years of experience as a service advisor in the auto industry
- Proficient in computer and software systems used for service operations
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Detail-oriented and able to accurately record and document information
- Knowledge of Honda vehicles and service procedures is a plus

EEOC Statement:
Honda of Tenafly is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.