IT Technician

DESCRIPTION OF POSITION

This job description is a record of the essential functions of the listed job.  The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs.  Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth.  The facility will make reasonable accommodation to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

POPULATION SERVED

The position involves no direct patient care for a population of patients ages 18 and older.  Age specific experience and/or special training and/or expertise are not required. 

POSITION DESCRIPTION

• Assist with installing and maintaining local desktop, maintain system documentation.
• Provide technical support to users with the help of support desk and network team.
• Assist network team in trouble shoots problems with network equipment and performs equipment repair or upgrades when appropriate.
• Individuals in this position are expected to be available during the normal business hours of the establishment and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.
• Analysis, judgment, attention to detail, dependability, informal communication, initiative, knowledge of work, sensitivity, teamwork, technical/professional self-development, work standards and adhere to the facility professional appearance standards.

KEY RESPONSIBILITIES

• Assists with installation, configuration, maintenance, modification, and operation of Local Area Networks. 
• Provide technical support and assistance to network users such as password resets and creating email accounts.
• Install PCs, software, and peripheral equipment.
• Assist with PC, network configuration and cabling.
• Assist to administer and maintain end user accounts, permissions, and access rights.
• Install, configure, and maintain network cabling and other networking equipment.
• Assists with installation, configuration, maintenance and troubleshooting of network connected end-user hardware, software, and peripheral devices.
• Management of computer labs, installing any software needed for each quarter and/or special events. Travel to off-site location may be required.
• Assists with ordering software, hardware and other supplies as required for the institutional computer network, personal computer, and computer labs.
• Assists with maintenance of the phone system.
• Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc. This might require travel to an off-site location.
• May perform other duties as needed.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

POSITION QUALIFICATIONS

• Associate degree in computer science, data processing or related field.
• Three years of IT/Helpdesk support experience is desired.
• Ability to install software and hardware on networking equipment and microcomputers.
• Familiarity with a variety of networking and personal computer software.
• Ability to troubleshoot and perform routine maintenance on,  computers and peripheral equipment.
• Ability to communicate information to staff and the public in a clear and concise manner.
• Ability and desire to work as a member of a team.
• Ability to effectively present information in one-on-one and group situations to other employees and/or students of the organization.
• Able to anticipate the needs of others and work independently.
• Ability to focus on quality outcomes and adapt quickly to change as necessary.

• Ability to prioritize tasks and manage deadlines appropriately.