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Server Assistant Kitchen by Wolfgang Puck

5 months ago

Grand Rapids, United States Amway Grand Plaza Hotel Full time
Job DescriptionJob DescriptionFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 2nd shift hours. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, tuition reimbursement, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.



ESSENTIAL FUNCTIONS
Include the following but other duties may be assigned:

Execute timely and courteous service to guests following strict adherence to Wolfgang Puck policies and procedures
Follow the exact Runner Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
Assure and maintain highest standard of service, sanitation and hospitality
Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
Perform “in-house” janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
Work closely with store management and other employees to hospitable experience
Be properly dressed in uniform and maintain a clean, professional appearance throughout shift

TRAINING
Help train new employees and managers using up-to-date policies, procedures and techniques
Practice and teach safe/sanitary handling of knife safety and any other equipment used
Promote the WELL philosophy
Attend all meetings and seminars as directed by Manager

SHIFT DUTIES

Set-up/break-down and continual maintenance of line and service stations
Attend pre-shift meeting
Assist servers in keeping area organized; empty trash containers at service stations as needed
Assist servers with food delivery and beverage delivery and refills when necessary
Perform table maintenance support, cleaning and re-setting
Happily assists other employees in their tasks
Perform station opening/closing and side-work duties each shift, and check out with manager

COMMUNICATION

Encourage and praise trainees for good performance
Be patient with trainees’ questions and different levels of experience
Be aware of posted information from previous pre-shifts and follow through accordingly
Communicate any food that has to be re-made, or thrown out for any reason to the expediter
Communicate any irregularities, 86’s or other pertinent information to the manager
Notify the manager of any guest complaint no matter how small it may seem
Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service

REQUIRED EXPERIENCE
6 months of relevant experience