General Manager

2 weeks ago

Owensboro, United States Sunbury Easton LP Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

We are seeking a General Manager for a Holiday Inn Express in the Easton area of Columbus, OH. Our GM actively coordinates multiple team members and problem-solves in real time. You are a professional that ensures a courteous and comfortable stay for all guests. You facilitate communication with guests, colleagues, associates, and management, and can optimize the work environment and uphold the highest standards of professional excellence.

Why you should work with us in hospitality
  • Fun perks - there are always travel discounts available.
  • Opportunity to grow - our management style truly focuses on your upward opportunities.
  • Learn valuable skills - how to run a business while becoming a people-person expert.
  • Job stability - there are lots of hotels, and they all need managers.
Essential Functions
1. Team Management - recruit, hire, onboard, motivate, and retain associates.
  • Recruit for positions using job boards, social media campaigns, and community relationships.
  • Provide ongoing training with strong fundamentals in guest comfort and convenience. Cross train associates for multiple positions.
  • Manage the daily operations of the staff to include optimizing labor hours through workload scheduling, training, and evaluating and improving processes and effectiveness.
  • Ensure staff complies with established state and federal rules and regulations and company policies.
2. Guest Satisfaction - monitor guest activity to continuously deliver an excellent experience.
  • Implement procedures to reduce friction points for guest and associates.
  • Investigate and promptly resolve compliants.
  • Respond to all guest reviews and surveys with the goal of maintaining positive customer relations.
3. Profit & Loss - work to ensure the hotel stays within budget by controlling labor, supply usage, and inventory costs.
  • Conduct a daily review of receivables, folios, and invoices.
  • Analyze and benchmark revenue and expenses.
  • Prepare financial reports and summaries as requested.
  • Provide recommendations or action plans to enhance operational efficiencies.
4. Facility - maintain and keep the hotel clean and all rooms open using staff or other support services.
  • Report to management any facility condition items that negatively impact aesthetic appeal and /or guest experience or result in service interruptions.
  • Promptly assess equipment repair/replacement needs.
  • Supervise vendors conducting work on premises.
Other Responsibilities
  • Participate in sales and marketing calls in conjunction with the sales team as needed.
  • Ensure compliance with regulating state and local organizations.
  • Other duties and responsibilities as assigned.
  • Ability to perform the physical activities consistent with an environment with varying physical demands including standing or sitting for long periods and reaching or bending.
Qualificatons
  • Experience preferred - 2 years of related hotel management in a GM or AGM capacity.
  • Knowledge of business practices including but not limited to: operations, sales, accounting, human resources and food and beverage.
  • Ability to leand and motivate others to achieve high standards.
  • Strong organizational skills.
  • Ability to manage time effectively and efficiently.
  • Ability to work in high volume and fast pace environments.
  • Interpersonal communication skills with specific history of resolving complex issues.
Benefits of working with LinGate Hospitality
  • Assistance in achieving your professional goals and chasing your ambitions.
  • Challenge to be a change-maker.
  • Ability to drive people empowerment.
  • Equity in workload - work/life balance.
  • Small company appeal with access to management support and resources.
  • Quick decisions with 2-way communication and no layers of bureaucracy.
  • Personal accountability with clear performance objectives and measurements.
we are committed to offering quality, cost-effective benefit choices to our employees and their families:

Medical, Dental and Life Insurance Benefits
  • health care and dependent care
  • 401(k)
  • Paid Time Off
  • Vision & Dental Insurance
  • Continuing education opportunities
Equal Opportunity Employer
We are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. Because when the work is fun, it doesn't feel like work at all. Join our team of over 400 associates across 17 hotels and discover why you should work in hospitality.

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