General Manager
4 weeks ago
Reports to:Regional Management and/or Owner
Requirements:
- 4 year college degree preferred
- 4 years management experience required
- Fitness management experience preferred
- Current Cardiopulmonary Resuscitation (CPR) required
Special Skills:
- Excellent written and verbal communication
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
Responsibilities:Administration/Organization
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
- Communicate and implement club policies and procedures to employees.
- Encourage staff to work as a team and be productive.
- Illustrate an ability to make decisions.
- Recruit and hire the highest possible caliber of staff.
- Demonstrate the ability to lead, motivate, and manage team.
- Achieve desired sales goals.
- Achieve desired revenue goals thru the leadership and motivation of employees.
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Ensure that Team maintains proper tracking forms and the daily leads.
- Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
- Ensure ongoing prospecting and generation of new prospective members.
- Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
- Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
- Emphasize importance of staff involvement in the community and neighborhood businesses.
- Demonstrate ability to lead, motivate and manage personal training department.
- Achieve desired personal training revenue and session production goals.
- Achieve desired revenue and production results thru the leadership and motivation of employees.
- Implement and support company programs and promotion to help generate new pt client acquisition for optimum member base penetration.
- Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.
- Ensure Personal Training team follows proper procedures in session redemption.
- Oversee PT manager in ensuring all components of departmental objectives are satisfied.
- Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
- Support personnel related problems or difficulties by following club procedure and documentation.
- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Ensure the club meets standards for cleanliness, maintenance, safety, and security.
- Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff.
- Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
- Reinforce to staff the cleanliness is everyones responsibility, not just the maintenance staff.
- Ensure proper inventory of maintenance parts.
- Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
- Assist in the processing/submission and approval of payroll.
- Exhibit an understanding of budgets and income statements.
- Establish controls of expenses and purchasing of club supplies.
- Display an ability to keep expenses at or below budget.
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
- Serve as a role model for employees.
- Communicate effectively by holding weekly and individual meeting with all key club personnel.
- Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
- Oversee, support, direct and develop department heads.
- Illustrate an ability to drive profit center revenue such as personal training, retail, etc
- Monitor flagged check-ins to increase revenue and collections.
- Demonstrate an ability to increase revenue per member.
- Monthly or Weekly Department Meetings
- Employee Training Meetings
- Daily One Minute Meetings with club staff
- Daily Personal Training Manager Meeting
- Weekly Club Management Meeting
- Annual Performance Evaluations
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Oversees expense goals by managing payroll and general and administrative expenses.
- Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
- Keep current in knowledge of key competitors.
- Conduct frequent walk thrus.
- Successful management of all financial budgetary goals.
- Ensure standards of clubs cleanliness and customer service excellence.
- Demonstrate professionalism by leading by example.
- Membership retention.
- Timely completion of assigned tasks and projects.
- Follow all policies and procedures.
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