Technical Writer

1 month ago

Richmond, United States The Michelle Martin Group Full time
Job DescriptionJob DescriptionSalary:

We are seeking a highly experienced Technical Writer to work as a key member of our clients'  team. This role will work closely with the VDOT office and be responsible for documenting procedures via job aids, templates, forms, flow diagrams, and presentation decks. This position is expected to handle multiple projects and remain flexible and productive, despite changing priorities and processes. Ongoing improvement and efficiency is a part of our clients culture and each team member is expected to proactively contribute to process improvements.

 

** Only candidates local to Richmond, VA.**
**Candidate must also be able to work onsite 3 days/week. **
**Contractor will be responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking.**
**Assignment will be 12 months or longer.**

Responsibilities:

  • Create and update job aids, templates, forms, flow diagrams and presentation decks on the subject of technology project management and the methodologies employed at the Virginia Department of Transportation (VDOT) and Virginia Information Technologies Agency (VITA).
  • Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.
  • Work with the Project team members and business stakeholders to understand business processes and pain points.
  • Develop expertise in the customers’ business applications.
  • Diagram current processes and proposed modifications using process flows, context diagrams, and data flow diagrams.
  • Discover and document requirements and user stories with a focus on improving both business and technical processing.
  • Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff.
  • Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications.
  • Identify and group related user stories into Themes, and document the dependencies and associated business processes.
  • Create conceptual prototypes and mock-ups.
  • Propose alternative solutions that balance cost and benefit, and adequately test a solution’s feasibility for business and technical compatibility.
  • Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions.


Knowledge, Skills, & Abilities:

  • Strong background in technology project management.
  • Strong experience in creating written documentation including updating job aids, templates, forms, flow diagrams and presentation decks.
  • Strong written and verbal communication skills.
  • Strong analytical, organizational, and decision-making skills.
  • Exceptional interpersonal skills for collaborating.
  • Ability to plan in a rapidly changing environment and to provide guidance for changes as required.
  • Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
  • Exceptional knowledge of both Agile and Waterfall project management principles and practices.

 

 

Qualifications:

  • 6+ years of proven experience in systems documentation to include source code, technical documentations including user documentation, how-to guides, integration guides, computer systems operation guides and product specifications that increase the experience of the digital platform. 
  • Translate Developer documentation into a technical document for all to understand.
  • Bachelor's degree or higher in Information Systems, Information technology, Computer Science or related disciplines. 
  • Experience working with other technical experts, such as engineers and software developers, to ensure that the information they provide is accurate and easy to understand.
  • Understand and explain complex technical concepts.
  • Strong research and analytical skills and very detail oriented.
  • Ability to undertake multiple projects and deliver on tight deadlines.
  • Excellent technical writing skills and verbal communication skills. 
  • Good working knowledge of MS Office or Google Docs. 

 




The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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