Financial Counselor

Location: Grant, MI

Exempt/Non-Exempt: Non-Exempt

Benefits: Full benefit package including health, dental, life and disability, PTO, and 401K

Employment Type: Full Time

Site: Grant

Description: The general function of this position is to assist patients in identifying the nature of any outstanding balances to increase point-of-service collections and to facilitate the financial assistance program enrollment process.

Bilingual preferred.

Qualifications:

Collections experience highly preferred.

Understands and has the ability to demonstrate the importance of exemplary customer service.

Ability to exercise critical thinking skills, multi-task, take initiative, and take ownership to follow through with responsibilities according to established policies and procedures.

Ability to work cooperatively as a productive member of a team. Ability to use multi-line phone system, computer systems, and general office equipment.

Ability to type proficiently and understand the keyboard. Trustworthiness and accuracy in money-handling.

Ability to adapt to change and new technologies to perform successfully.

Ability to comply with HIPAA laws and accreditation requirements.

Ability to correspond and access databases preferred.

Requirements:

High School Diploma or equivalent is required.

Familiarity with basic functions of a computer.

Family Health Care is an Equal Opportunity Employer.

Family Health Care requires all team members, including temps, contractors, interns, residents, students, etc., to receive the COVID-19 vaccinations subject to certain exclusions. Family Health Care is committed to granting reasonable accommodations in accordance with applicable laws.