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Customer Service Advisor

2 months ago

Orange, United States Barker and Sons Plumbing Full time
Job DescriptionJob DescriptionWe’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from youCompensation:

19.00 - 22.00 hourly

Responsibilities:
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Qualifications:
  • Must have graduated high school, received a G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills
  • Previous work in a customer-facing position
About Company

Who We Are: There is a lot of love at Barker and Sons.


Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring service providers. With room to grow and plenty of recognition for excellence, you’ll love our vibe. It really does take a tribe to deliver a world-class buying experience. And that takes a happy, healthy, wealthy culture and we can't wait to bring you into ours.


Benefits:

  • Professional advancement through sponsored training and continuous development
  • Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage
  • 401(k) with a 4% match
  • Paid time off, paid holidays, and adaptable schedules
  • Company-wide family events