Client Outreach Coordinator

Peak Sodding is looking for a Client Outreach Coordinator to join our team in our Southern Wake County office. The Client Outreach Coordinator is responsible for overseeing the initial point of communication for prospective clients, prequalifying and setting on-site appointments with homeowners to ensure they are a fit for our sod installation offerings.

This person will act as a liaison between our homeowners and sales professionals. They will be naturally curious, self-motivated, and eager to be a breath of fresh air within our industry with superb communication abilities. They pride themselves on bringing order to chaos and guiding/helping them every step along the way. 

In essence, you get to be the person that leaves people with this initial shock of "Wow They got in touch with me so quickly." Followed by "They made this process so much easier than I could have ever expected." As our company grows, it becomes more and more difficult to provide that experience within our existing team. This is where you come in.

Responsibilities:

• Contact and Qualify Leads - Engage with homeowners by phone/email/text to determine if their home is a fit for our sod installation offerings. Offer quick communications to ensure an easy, informative and enjoyable initial interaction with our company. 
• Oversee Sales Appointment Schedule – Manage sales calendar by booking onsite assessments for our sales team to meet with and provide estimates to our qualified clients.
• Manage Current Clients – Stay in close contact with existing clients and provide continuous support, ensuring a positive customer experience throughout all interactions.
• Customer Support – Answer calls and emails from clients, identify their lawn challenges, and make suggestions for our sod installation solutions.
• Internal Support – Assist our team by taking thorough notes, highlighting important insights about our clients and maintain streamlined communication throughout. 

Requirements:

• Positive and Energetic Attitude
• Self-Motivated and Great Work Ethic
• Coachable with Good Organizational Skills
• Friendly Personality
• Alignment With The Peak Sodding Core Values
• Access to a Smartphone

About Peak Sodding:

Peak Sodding is a local rapidly growing sod installation organization dedicated to solving lawn challenges in Wake County, NC. We are a company that deeply values excellence both personally and professionally. We will push you, encourage you and provide you with the resources and community to be the most effective person you can be. We want you to be successful. This is not a place to sit back and enjoy the ride. The expectations are high because we believe in excellence. 

We pride ourselves on our emphasis to exceptional, uncommon service, while also providing a breath of fresh air with our easy, communicative and well organized client experience. Our team is made up of individuals who deeply value the ability to show up, bring unique value, and go home knowing they get to be a critical part of our success. 

Our Core Values

• Take Ownership
• Uncommon Service
• Work In Excellence
• Integrity In All Things
• Communicate Well, Communicate Often
• Be Adaptable

Peak Sodding benefits include:

• Flexible Working Hours (especially during slow seasons)
• Peak Sodding Laptop, Headset and Phone all provided
• Primarily Remote Working Opportunity (with occasional in person and/or Zoom meetings)
• Professional and Sales Development Assistance
• Compensation: Paid Weekly - Salary ($15 - $18 / hour based on a 35-40 hour work week) 
• Cooperative Team Environment
• Optional Paid Travel Opportunities to Events / Trainings

Employees can also take advantage of our supportive team environment and the opportunity to grow into new and developing roles as our company grows.

Note: People with a felonious criminal record will not be considered for this role.

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