Member Service Agent
2 months ago
Are you fluent in both English and Spanish? Are you passionate about helping others and providing exceptional service? If so, this exciting opportunity as a Bilingual Member Service Agent at Community 1st Credit Union in Ottumwa is perfect for you
BENEFITS
- Medical (3 plans to select from)
- Dental
- Vision
- Life Insurance (3 X's your salary is provided by C1st)
- Short Term Disability (provided)
- Flexible Spending Account
- Paid Sick Time (unused balance rolls over each year to a maximum of 240 hours)
- Paid Vacation (Based on years of service. Up to 40 hours of unused hours will roll over each year)
- Education Reimbursement Program ( up to $3500 annually)
- 401(k) - Qualified employees are eligible for 10% company contribution, even if you do not wish to participate in plan.
- Employee Assistance Program (provided to employee and family members)
Community 1st Credit Union is proud to be consistently rated one of Iowa Top Workplaces.
A day in the lifeAs a Bilingual Member Service Agent at Community 1st Credit Union, you will be the first point of contact for our members, providing assistance in both English and Spanish. You will handle a variety of member inquiries, from account transactions to product recommendations. Your day-to-day will involve answering phone calls, responding to emails, and processing member requests with accuracy and efficiency. You will have the opportunity to engage with a diverse membership base and build strong relationships through exceptional service.
skills/experience to be successfulTo excel as a Bilingual Member Service Agent, strong communication skills are essential. Fluency in both English and Spanish is a must to effectively assist our diverse members. Additionally, excellent customer service abilities, including active listening and problem-solving, will set you up for success in this role. The ability to multitask and prioritize tasks in a fast-paced environment is crucial.
Attention to detail and accuracy in handling member information and transactions is also key. A positive attitude, a collaborative mindset, and a willingness to learn and adapt to new challenges are qualities that we value in our team members. If you're passionate about helping others and thrive in a customer-centric environment, we want to hear from you
Join UsJoin our team and showcase your excellent communication skills while assisting our diverse member base. Be part of a company that values empathy, innovation, and customer-centricity.
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