Sales Associate

4 weeks ago

Naples, United States ST JOHN KNITS INC Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)

The Wardrobe Specialist is responsible for delivering results through effective execution of sales, building a clientele, and effectively representing the St. John brand.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business

• Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and; keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand and relationship values

• Promotes and supports the St. John customer loyalty programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, clients, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

• Ensures accuracy of all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company guidelines

• Has a strong knowledge of the alteration process and fitting a client for alterations

• Assists in merchandising and maintaining the appearance of the store according to St. John standards

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

• Resolves client issues and requests in an efficient manner and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

• Actively contributes to non-selling activities and loss prevention initiatives

• Demonstrates high level of quality in work, attendance and appearance

• Actively participates in Monthly Touch Bases

• Attends all required Store Meetings

• Maintains standards of store cleanliness and organization

• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

• Assists in maintaining compliance

• Adheres to all Company Policies & Procedures

• Adhere to Timekeeping procedures

• Adhere to local, state and federal laws

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than10% travel may be required as necessary

• Ability to be flexible and willing to work extended varied hours when necessary, nights, days and weekends to support the business needs.


SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual need in order to successfully perform the duties and responsibilities of the position.


COMPETENCIES:

• Adaptability

• Client Focus

• Communication

• Embraces Change

• Honesty and Integrity

• Initiative

• Optimistic

• Professionalism

• Results Orientated

• Solutions Orientated

• Teamwork

• Honest and Integrity

• Time Management

• Thoroughness

• Organization



EDUCATION/EXPERIENCE:

• 2 - 5-years sales experience

• Understanding of experiential selling

• Loyal client base or experience preferred

• Exemplary selling and clienteling skills

Requirements:


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