F&B FOH Supervisor

4 weeks ago


Sparks, United States Rail City Casino, Sparks, NV Full time
Job DescriptionJob DescriptionDescription:

Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.

Requirements:

Essential Job Functions:

  • Training staff
  • Interviewing & Hiring of new employees
  • Provide general direction and basic work assignments to front line employees
  • Knowledge of full Menu/Specials/Restaurant Promotions at all times
  • Ensuring guest satisfaction/resolving any disputes or complaints
  • Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
  • Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
  • Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
  • Ensures all staff maintains a clean and orderly server station
  • Resolves employee disputes
  • Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
  • Maintains excellent guest service
  • Assists Kitchen Manager with product orders
  • Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
  • Finds or provides coverage in the Front of House in the event of employee call outs
  • Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
  • Reviews guest comment cards and delivers the results to Management
  • Rotates server stations and assign early outs in a fair and consistent manner
  • Performs additional duties as requested by management



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