Food Service Manager

3 weeks ago

Charlotte, United States High Tide Hospitality Full time
Job DescriptionJob Description

Working for High Tide Hospitality has several benefits:

  • Diverse and inclusive culture: The company is committed to hiring individuals from various backgrounds and building a culture that values diversity. This creates an environment where everyone feels valued and included.
  • Core principles: High Tide Hospitality values principles such as hospitality, curiosity, community, and profitability. By working for this company, you can align yourself with these values and contribute to creating a positive and welcoming atmosphere.
  • Competitive wages: High volume restaurants often require hard work, but they also offer the potential for higher earnings. Working in such an environment can be financially rewarding.
  • Flexible scheduling: High Tide Hospitality offers flexible scheduling options, which are beneficial for individuals who may have other commitments or responsibilities outside of work.
  • Employee benefits: The company recognizes the importance of showing appreciation to its team members. They offer various benefits such as employee and family meal discounts, gear and equipment benefits, and confidential inquiries, among others.

Overall, working for High Tide Hospitality can provide a fulfilling work environment that values diversity, offers competitive wages, and provides various benefits to its employees.

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High Tide Hospitality, Service Manager Description

The Service Manager plays a crucial role in the Front of House (FOH) team. This position requires a self-assured leader with general restaurant experience, authentic hospitality skills, and a track record of making a tangible impact on daily operations. The Service Manager's primary responsibilities include overseeing the Service Staff and Front Door team, as well as ensuring that every guest has a 5-star experience. Additionally, this Manager is responsible for maintaining a clean, welcoming, organized, vibrant, and pleasurable dining room.

Responsibilities:

  • Lead and manage the Service Staff and Front Door team, ensuring proper staffing levels are maintained to provide excellent customer service.
  • Train, mentor, and develop the Service Staff, providing ongoing feedback and coaching to enhance their skills and performance.
  • Ensure that all employees adhere to company policies, procedures, and standards, including health and safety regulations.
  • Monitor and maintain the cleanliness and organization of the Dining Room, ensuring it is clean, inviting, and set up properly for service.
  • Oversee the seating of guests, ensuring efficient table turnover and a smooth flow of guests through the restaurant.
  • Address and resolve customer complaints or concerns in a professional and timely manner, ensuring customer satisfaction.
  • Collaborate with the kitchen and bar teams to ensure smooth coordination of food and beverage service, minimizing wait times and maximizing guest satisfaction.
  • Monitor and manage the reservation system, ensuring bookings are properly recorded and guests are seated promptly upon arrival.
  • Conduct regular inventory checks and maintain appropriate stock levels of supplies and equipment, including tableware, glassware, and linens.
  • Collaborate with FOH and BOH managers to develop and implement new service initiatives, promotions, or procedures to enhance the guest experience and increase revenue.

Qualifications:

  • Several years of restaurant experience, preferably in a supervisory or management role.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Genuine passion for hospitality and providing excellent customer service.
  • Proven ability to multitask and thrive.

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