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IT Support Analyst

2 months ago


Minneapolis, United States NatureWorks LLC Full time
Job DescriptionJob Description

IT Support Analyst
Location: Plymouth MN | Schedule: Monday through Friday | On-Call: Monthly Rotation

About the Role:
NatureWorks is seeking an IT Support Analyst to provide technical assistance and ensure our critical systems are running smoothly. You’ll diagnose and resolve hardware/software issues, manage user accounts, and support our IT team in achieving company goals.

Key Responsibilities:

  • Serve as the primary contact for IT support inquiries.
  • Manage and resolve tickets using helpdesk software.
  • Troubleshoot and set up hardware (laptops, desktops, etc.) and network systems.
  • Support and maintain LAN/WAN, Office 365, and AV systems.
  • Document solutions and participate in problem-solving meetings.

What You Bring:

  • Associate degree in Business or Technology (Bachelor’s preferred).
  • 1+ year experience in IT support.
  • Experience with MS Active Directory, Office 365, and Windows Server.
  • Networking skills and strong problem-solving abilities.
  • Excellent communication and customer service mindset.
  • Willingness to learn and take on various roles within IT.

Nice to Have:

  • SharePoint and Power Automate experience.
  • Familiarity with Mac OS.

Working Conditions:

  • Office-based with regular business hours (8 AM – 5 PM) and flexibility.
  • Occasional lifting (up to 40 pounds).

Join Us:
If you’re ready to be part of a mission-driven team, apply today