Customer Service

3 weeks ago

Everett, United States SmartTalent Full time
Job DescriptionJob Description

Customer Relations Manager

SmartTalent is hiring a Customer Relations Manager at a manufacturing facility in Everett, WA. This is a Temp-to-hire opportunity.

Pay: $22-24/hour

Schedule: Monday-Friday 7am-4pm

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Update customers when their due dates cannot be met due to delays in production.

• Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.

• Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department

• Facilitate customer expedite requests.

• Basic word processing and data entry.

• Prompt communication with customers.

• Processes all orders, answers all customer service calls and emails

• Confirms all new orders to customers in writing

• Understand customer quality requirements and facilitate proper communication of these requests.

• Update reports to accurately reflect on-going schedule changes.

• Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.

• Resolve all customer service issues immediately and notify management.

• Enter shipping requirements for customer orders.

• Communicate Failure Analysis reports back to customers. Excellent verbal and written communication skills.

• Ability to establish and build a strong rapport with customers through establishing trust and credibility.

• Be familiar with Kan ban and blanket order processing.

• Understand change order process and update necessary documents.

QUALIFICATIONS:

• High School Diploma or equivalent and/or college related courses

• Ability to communicate effectively showing excellent written and verbal communications skills with a diverse group of people

• Ability to manage multiple priorities simultaneously and prioritize tasks as needed

• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)

• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

• Technical literacy a plus


Apply today and one of our recruiters will help you get started asap

SmartTalent Staffing is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


#STHMG

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