Tasting Room Manager

2 weeks ago

Johnson City, United States Tres 10 Solutions Inc. Full time
Job DescriptionJob DescriptionDescription:

Summary

Lost Draw has deep roots in the High Plains of West Texas and has quickly established itself as one of the most prominent and respected wine brands and destinations in the Texas Hill Country. Our aim is to grow and share the best wines that can be made using Texas-grown grapes and provide an experiential and educational wine tasting in a beautiful and welcoming setting. We're unpretentious, but we're incredibly serious about growing and sharing premium Texas wine. Join us in building this new venture from the ground up.


Most importantly, you are responsible for ensuring that your team provides every guest with a memorable, world class experience, by leading, training, and developing the team and effectively sharing our brand’s winemaking and growing philosophy.


Compensation Includes:

· 75% Company paid employee health, dental and vision insurance

· 401K

· Life Insurance

· Paid Time Off

· Gym Membership

· Personal and professional development opportunities

· 50% discount on our wines and wine allocation (free) depending on tenure

· A great team to work with in a beautiful environment

· ...and more


Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Understand and effectively communicate company vision, mission, values, goals, culture and news.
  • Interview, hire, train, schedule, and supervise Tasting Room staff.
  • Manage tasting room personnel ensuring effective staffing and assignment of appropriate duties.
  • Hold regular staff meetings to promote education, morale, communication and team building.
  • Effectively make decisions based upon staffing, capacity, and overall guest experience.
  • Ensure tasting room is prepared daily for opening and executes opening and closing duties.
  • Check calendar daily for reservations, VIPs, members, and special requests to maximize every guest experience.
  • Manage tasting room wine and merchandise inventory.
  • Maintain a clean, organized, and secure environment.
  • Ensure adherence to all codes, regulations, and sanitation expectations for wine and food service.
  • Follow all Lost Draw policies and procedures to include but not limited to the emergency plan, dress code, and employee handbook.
  • Collaborate and partner with Wine Club to ensure full tasting room support for events and release parties.
  • Partner with internal and external chefs for dinners and private events.
  • Reconcile daily numbers and cash.
  • Report results on a daily, weekly, monthly, quarterly, and annual basis.
  • General budgeting, sales management, expense management, reporting, and forecasting.
  • Track, manage, and coach team success through KPIs.
  • Develop and deliver exceptional guest experiences to all winery guests and members.
  • Develop positive relationships with members, guests, and prospective members.
  • Partner with Director of Education and Experiences to develop elevated experiences and staff training.
  • Monitor readiness of tasting room facilities, parking, bathrooms, grounds, etc. for maximum guest experience and perception.
  • Respond to customer requests, suggestions and complaints. Acts as the first point of escalation for all customer concerns and issues.
  • Adhere to all TABC requirements including but not limited to avoiding overserving any guest(s), avoiding serving any underage guest(s), and maintaining a current TABC certificate.

Other duties

· Additional duties as assigned


Competencies

  • Must possess a sense of urgency and positivity while being a team player.
  • Must be able to work our peak times, including Fridays, Saturdays, Sundays, and some holidays.
  • Must be creative, outgoing and possess great communication and leadership skills.
  • Must have the ability to multitask and complete duties, tasks and projects, despite interruptions.
  • Must have the ability to lift up to 45 lbs. repeatedly.
  • Must be a self-starter and have the ability to complete duties, tasks and projects with little or no supervision.
  • Must be passionate about winning and leading a team to meet/exceed company goals.

Supervisory responsibilities

· This position is expected to supervise one or more employees.


Work environment

· Office environment

· Tasting Rooms (Inside, air-conditioned)

· Outdoor Events (Non-air-conditioned, various locations)


Physical demands

· Extended periods of sitting at a desk, using a computer and phone

· Ability to negotiate uneven, outdoor surfaces

· Ability to effectively communicate verbally, using telephones, and with electronic means (email, social media, etc.)


Travel and remote work

· This position will require occasional travel to off-site locations, but does not require overnight travel except on occasion for events or training

· This position is not eligible for remote work and requires on-site work on a regular basis


Required education and experience

· High school or GED equivalent

· Minimum 2-5 years of Wine Industry experience in a customer-facing hospitality role

· Minimum 2-5 years of experience in planning and executing hospitality events.

· Ability to communicate clearly with managers, employees, vendors, and guests

· Safe Food Handling Certification (we can provide this course)

· TABC Server Certification (we can provide this course)

· Experience calculating figures and amounts and performing mathematical functions to meet the business needs


Preferred education and experience

· WSET 2 or CMS Certified Sommelier or better

· Upscale wine program experience


Additional eligibility requirements

· None


Additional eligibility requirements

· Must be 18 years of age to serve wine to our guests

· Must possess a sense of urgency and positivity while being a team player

· Must be able to work our peak times, including Fridays, Saturdays, Sundays, and some holidays

· Must be creative, outgoing and possess good communication skills

· Must have the ability to multitask and complete duties, tasks, and projects, despite interruptions.

· Must be able to remain standing and actively working for up to 10 hours with limited breaks

· Must have the ability to lift up to 45 lbs. repeatedly.

· Must be a self-starter and have the ability to complete duties, tasks and projects with little or no supervision.


Work authorization

· This job is not eligible for visa sponsorship


It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:


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