Team Leader

3 weeks ago

Los Angeles, United States Shawmut Services Full time
Job DescriptionJob Description

Job Title: Team Leader

Reports to: Office Director

Status: The position of Team Leader is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and is a 37.5 hour per week contract.

Attendance: At least a 90% attendance record is required in all roles within Pathway Strategy Group (PSG).

Additional Demands: The role includes carrying equipment, walking to and from sites, and standing for long periods of time. You will be expected to work outside and be exposed to extreme weather.

Job Purpose:

  • To represent the ‘For Purpose’ clients of PSG by conveying key messages to potential supporters in order to secure high volumes of new committed donors with low attrition rates through Canvassing/Face to Face (F2F) Fundraising.

  • To support, guide, assist in the training, mentoring and deployment of a team of approximately four Canvassers.

Key Accountabilities

F2F Recruitment of Committed Donors:

  • Attend public and private sites, which may be indoors or outdoors, and are allocated in advance by PSG management to actively engage with members of the public to recruit new committed donors for the ‘For Purpose’ clients of PSG;

  • Consistently exceed the recruitment targets set by the Office Director; this will normally be a minimum of 8 new committed donors per week within agreed quality metrics;

  • Represent PSG, its clients, and yourself in a professional and informed manner at all times, and in accordance with the relevant industry and client Codes of Conduct;

  • Maintain an emotionally regulated state; retain positive mindset to ensure potential donors are engaged with enthusiasm at all times;

  • Provide accurate reporting and administration in line with management requirements; ensure all paper and electronic records are completed accurately;

  • Provide your own transportation to reach agreed upon work sites with all necessary equipment. You will be expected to travel to sites on a daily basis, and to be proactive in your journey planning;

  • Be available to work unsocial hours including weekends, public holidays and some evenings as the nature of the role requires this;

  • Attend, punctually, training events and meetings as required.

Leadership of a Team of Canvassers:

  • At the discretion of the Office Director, to assist in the selection and recruitment of new Canvassers;

  • Provide extensive mentoring and ongoing support to Canvassers in their team, and in the wider organization;

  • Provide fundraising training for Canvassers;

  • Ensure that levels of motivation and productivity within the team are maintained at the highest levels

  • Ensure all administrative processes are followed within the team.

  • Deputizing for the Director when required;

  • Assist, if requested, in performance management processes for Canvassers;

  • Liaise with site managers and staff in order to ensure the smooth running of the canvassing activity and to actively look for new venues and locations in which to operate.

Essential Qualifications & Attributes

  • A successful track record in Canvassing/F2F Fundraising;

  • Proven experience in motivating colleagues in a team environment within Canvassing/F2F Fundraising

  • Professional level competence in written and spoken English;

Accuracy in all written and electronic record keeping.

  • Access to reliable transportation

Skills, Knowledge & Attitudes

  • Self-motivated and with ambition to deliver the best fundraising outcomes;

  • Flexible in approach to work with a “can-do” attitude to challenges and change;

  • Demonstrate a high level of emotional intelligence; able to manage own emotional state, be resilient in the face of rejection and/or adversity, and disciplined in standards;

  • Able to provide leadership, inspire and influence those around in a positive manner; an understanding of human motivation;

  • Proven customer relations,influencing, negotiation, and sales skills;

  • Relationship building skills including training/coaching and developing/supporting others;

  • Able to remain calm, think clearly and work under pressure and meet deadlines;

  • Honest, transparent and mature in all communication, with a keen sense of humor.

Please note:

Duties may change at any time and PSG reserves the right to update and change your job description at any time.

PSG is an at-will employer; this document is an outline of expected essential functions of the role but is not inclusive of all duties. This job description is not a contract or promise of employment. Employment can be terminated by employer or employee at any time.

Failure to comply with expected job duties; failure to meet donor recruitment and quality metrics; failure to follow PSG policies or processes, or, where relevant, the policies and processes of our ‘For Purpose’ clients, or failure to meet attendance expectations will result in forgoing of bonus, and/or disciplinary action up to and including termination of employment.

Benefits Plan

Your base pay will be as per your Wage Statement which will be provided with this Employment Handbook. Salary is paid every two weeks.

A Team Leader works 30 hours per week. The working week is considered to be from Wednesday to Saturday.

The position of Team Leader is non-exempt from the overtime provisions of the Fair Labour Standards Act (FLSA).

The objectives of the PSG Bonus Plans are:

  1. To incentivize efficient, high-quality Fundraising: efficiency is measured by Per Shift Average (PSA) and quality by Month 1 Non-Payment Rate (M1).

  2. To ensure PSG Team Leaders are among the best paid in the USA;

  3. To have a system that rewards activity in an objective way;

  4. To have a system that is easy to understand and explain;

  5. To have a system that is easy to manage and apply

Please click here to review the entire Team Leader bonus plan.

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