Logistics Coordinator

2 weeks ago

Spring, United States Peco Pallet Full time
Job DescriptionJob Description

Position Summary:
Work with existing and new Pallet Recycler network, to ensure timely retrieval of PECO’s assets. This would include sending return requests to transportation, ensuring on-time pickups, understanding recycler’s requirements, on-time payment processing, etc. Facilitate as a customer service representative to the Pallet Recovery Industry. Serve as Support to the Account Managers as needed or in the event of their absence.

Key Responsibilities:

  • Build and maintain efficient relationships with recyclers & NPD within assigned account base; Act as point of contact to facilitate day to day requests for Recovery pickup.
  • Returns Management using data analytics with monthly metrics to ensure accurate pallet flows
  • Work with Transportation team to schedule the regular full load returns requests from recyclers
  • Work with Dedicated Fleet Team to coordinate LTL returns within Fleet Area Range.
  • Customer Service- Heavy email and telephone interaction with customers to provide updates on returns pick up status; communicate relevant information to recycler and or Transportation Team
  • Plan and schedule “milk runs” within assigned region working with Transportation Team
  • Assist Account Managers with new recycler setup by completing setup form and adding appropriate information into Red-Link/CRM Following new Recycler setup, send invoicing SOP to new recycler.
  • Communicate with outside Recovery partners for region specific pickup needs (LTL). CPU Appointment management.
  • Utilize CRM to document pertinent communication with recyclers containing critical or important information
  • Maintain an internal database of recyclers and NPD’s
  • Support Recovery cost reductions within the territory
  • Problem Solving responsibilities to own the problem and use internal information to self-solve
  • Assist Managers with Follow up on new payment or revised payment terms to ensure they have been processed by accounts payable per Recyclers terms.
  • Maintain monthly KPI reports to management and Regional Team
  • Overnight travel as needed 15%

Skills/Qualifications

  • 4+ Years Customer Service experience preferred.
  • Demonstrated verbal and written communication skills.
  • Previous experience working with Pallet Recyclers for asset retrieval
  • Takes initiative; Ability to work independently to drive results
  • Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)
  • Demonstrated skills working in a collaborative, team environment
  • Organizational, communication, problem solving, analytical and time management skills
  • Demonstrated skills working in a collaborative, team environment
  • Knowledge of supply chain logistics processes
  • Negotiating experience is a plus
Bilingual Spanish requirement

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