Phone Banker, Credit Union Customer Service Rep

2 weeks ago


Columbia, United States SC State Credit Union Full time
Job DescriptionJob Description

State Credit Union is seeking applicants for a Full Time Member Service Representative located in a phone center environment. As a Member Service Representative, you will be responsible for providing exceptional customer service and support to our members.

Job duties include, but are not limited to:

  • Receive incoming member calls, determine the nature of their request, and either process the request or direct the call to the appropriate person or department for assistance.
  • Process member transaction requests;
  • Answer member account inquiries. Performs basic error corrections on accounts.
  • Cross-sell products and services as well as strive to meet goals for service, quality, and productivity of the department.

Qualifications:

  • Have professional communication and problem-solving skills.
  • Applicants should have at least 1 year customer service experience. Experience in a financial institution preferred.
  • Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.

Benefits:

  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more


Job Posted by ApplicantPro


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