PM Coordinator
3 weeks ago
SUMMARY
The PM Coordinator is responsible for implementing preventative maintenance and managing the preventative maintenance contracts.
DUTIES AND RESPONSIBILITIES
- Answers incoming calls regarding PM
- Reviews customer accounts for upcoming PM dates
- Calls customers to get approval for ordering parts for PM service
- Responsible for data entry in the system (updating point of contact, etc.)
- Verifies contract information against service history to ensure accuracy
- Aligns specific customer PM's together
- Requests equipment inventory lists from customers
- Removes non-existing equipment from PM contracts or adds missing equipment
- Adjusts master parts lists as needed
- Works closely with customer service representatives on quotes, purchase order issues to amend parts orders
- Works closely with Inside Sales to start PM contracts on machines they are currently selling
- Notifies appropriate sales staff when a contract is established for new machines sold
- Collects start-up sheets form technicians after equipment start-up
- Submits completed start-p sheets to PEM to register warranty
- Modifies PM contracts when technician notes a recurring parts issue
- Works closely with the Inventory Manager on all parts issues
- Sends customer surveys to customer after service appointment is completed, gathers and records this data
- Follows up with any customers who expressed having a negative experience, works with the Service Team to find resolutions
- Notifies the Central Dispatcher when a new machine is started up, add the machine to a PM contract
- Performs other related duties as assigned
QUALIFICATIONS
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Excellent organizational skills and ability to prioritize assignments under tight deadlines
- Keen sense of accuracy and attention to detail
- Ability and willingness to work overtime when required.
- Highschool Diploma or GED
- Computer skills required: Microsoft office suite
WHAT WE OFFER
Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:
- Medical, dental, and vision coverage
- Company paid life and AD&D coverage
- Company paid short- and long-term disability coverage
- Voluntary benefit products
- 401(k) retirement savings plan with a generous company match
- Generous PTO allowances and paid holidays
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Parental Leave
Job Posted by ApplicantPro
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