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Customer Support Manager- Entry Level

2 months ago

Monterey Park, United States LA Business Development Firm Full time
Job DescriptionJob Description

Our successful Entry Level Customer Support Managers are a product of our company and that people that work within our industry. We continually inspire and empower them to put forth amazing efforts to help brands realize their customer acquisition goals.

These individuals have a talent for understanding the complexities of today's technologies. Their ability to see around corners gives us a competitive edge is what makes them so special. We continually encourage one another to raise the bar. Our culture supports originality and diversity. We embrace and inspire new ideas. Our team executives understand how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.

Entry Level Customer Support Manager Responsibilities:

  • Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
  • Assisting members in enrollment and provider services.
  • Following-up on customer inquiries and complaints that have not been resolved.
  • Communicating effectively to members to ensure members understand expectations of their concerns.
  • Performing research on billing inquiries and claims to provide service.
  • Acting as a liaison between the member and various departments to address concerns.
  • Additional duties as assigned.

Entry Level Customer Support Manager  Requirements:

  • Maintains a high energy attitude
  • Interested in learning work ethics and motivational skills
  • Strives for growth in a team dynamic
  • Open to management training

#LI-Onsite 

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