Pool Server

2 months ago

Miami, United States EAST Miami Full time
Job DescriptionJob Description

Pool Server


Here at EAST Miami we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supports passionate front and back of house team members to provide our guests with great and fun R&B experiences. We bring life to our House, radiate enthusiasm in the kitchens and blast music through the speakers. Those who are a people’s person, warm-hearted and sharp and quick on your feet will enjoy the role.

Key Responsibilities

Welcome to the core of what being a Pool Server is all about

Here's the quick lowdown on what you'll do day-to-day:

  • Ensures that workstation is set up and clean at all the times.
  • Keep pool chairs and tables neatly arranged, clean and clear of debris.
  • Take customer food and beverage orders.
  • Extensive knowledge of food and beverage in order to service and up-sell our product, including liquors and cocktails.
  • Ensure that all silverware and glasses are wiped and spotless.
  • Mark tickets appropriately for food orders.
  • Enter all sales in POS system without errors. Double check list of items before submitting.
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Ensure that food is delivered in a timely manner.
  • Verify guest satisfaction with each table.
  • Anticipate guest needs.
  • Wish each and every guest a warm farewell and thank them for coming.
  • At the end of the shift deliver all checks and report to the appropriate place according to rules.
  • Adhere to all the opening and closing duties.
  • Adhere to all cash handling policies.
  • Attend daily pre shift/communication meeting.
  • Generate a good atmosphere
  • Bring all necessary towels out to the pool area and place them neatly on the towel table with ends facing the bar and color coordinated. Towels are to be placed neatly on the towel stand.
  • Provide guests with towel, chair and umbrella service.
  • Check all trash bins and empty towel bins.
  • Any other duties assigned by Supervisor. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

  • Knowledge of the basic functions of food & beverage operations.
  • Working knowledge of acceptable standards of sanitation and proper chemical usage.
  • Ability to perform basic math skills.
  • Ability to handle money and make correct change.
  • Ability to communicate effectively and establish and maintain effective working relationships with staff.
  • Ability to read, write, and understand English.
  • Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

The Cherries on Top (Nice-to-Haves):

  • Ability to speak a second language.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

  1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
  2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
  3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

  • Dine at our team Canteen and save on meals
  • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
  • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
  • Enjoy discounts at our restaurants and bars.
  • Speak up & put your own ideas into actions. Think differently
  • Discounted transportation passes and parking nearby.
  • Enjoy an annual paid Fun Leave, a day dedicated of having a blast


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