Hotel Reservations Front Desk Representative 2pm to 10pm

3 weeks ago


De Forest, United States Holiday Inn Express DeForest Full time
Job DescriptionJob DescriptionREPORTS TO:

General Manager

DRESS CODE:

Uniform provided

PHYSICAL:

Requires the ability to lift 20 pounds.

NARRATIVE:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation arrangements. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.


RESPONSIBILITIES:

Perform all check-in and check-out tasks

Manage online and phone reservations

Salesmanship, signing up IHG Memberships and upgrades

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

SKILLS:

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

Customer service experience and a "can do" attitude

Excellent communication and organizational skills

Cash handling, Cashiering

Enjoy travel discounts as an IHG employee


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