Medical Receptionist

Position Summary

The Medical Receptionist is responsible to create a positive first impression on behalf of all GI Associates' physicians and employees. Using expert customer service skills, the Medical Receptionist promptly greets patients and office guests in a positive and helpful manner, efficiently completes the patient check-in process, promptly answers telephone calls, schedules and verifies patient appointments, handles incoming physician referrals and relationships with those offices, manages the recall process, and other related duties and projects as assigned.

Essential Job Functions and Responsibilities

• Promptly greets patients and guests in a positive and professional manner. Effectively and courteously assists physicians, patients, coworkers and visitors.
• Completes the patient check-in process; accurately loads demographic and insurance information, scans insurance cards, and verifies coverage, provides necessary forms to patients for completion and signature, reviews, and verifies the forms for accuracy, arrives patient in both the practice management and electronic medical record systems, and monitors patient waiting times in the lobby.
• Collects co-payments and co-insurance and issues the appropriate receipt during the check-in process.
• Promptly answers telephone calls, records messages for physicians, nurses and other staff as necessary, schedules patient appointments for the Wausau office and outreach clinics, and revises patient schedules for cancellations and changes to physicians' schedules.
• Takes incoming referrals from physician offices and maintains professional relationship with referring offices. Loads patient information in the practice management system, calls the patient to schedule an appointment or tasks the team for further assessment, mails patient packet out if scheduled, and sends referral sheet back to referring office.
• Loads patients that were AWH inpatients.
• Monitors portal messages. Reviews and forwards to appropriate teams/staff for response.
• Verifies cash drawer balance daily, and secures cash drawer before leaving department for the day.
• Runs and copies daily schedules for outreach clinics and surgical departments.
• Performs various clerical duties such as preparing procedure packets, photocopying forms, creating/maintaining reports, obtaining/updating patient information, creating labels, stuffing mail, faxing or requesting faxes as needed.
• Maintains the office supplies in reception, notifying the appropriate staff when additional supplies/forms are required.
• Maintains the reception area, waiting room, and parking and entryway. Monitors reception, public waiting room and bathroom cleanliness. Inspects parking and entryway conditions, including snow removal and salting. Notifies grounds staff if needed, and notifies maintenance of any other service that is needed (i.e. carpet cleaning). Unlocks/relocks office and drug closet doors at the start and end of the day.
• Actively participates in meetings, strives to positively contribute ideas and concerns to enhance and improve teamwork and effectiveness of the department.
• Maintains highest standards of patient confidentiality at all times.
• Performs other duties as assigned, including but not limited to outgoing referrals, answering service messages, patient satisfaction survey reports, etc.

Minimum Qualifications

• Education
  • High school diploma or equivalent required.
  • Advanced training/certification in any healthcare office degree program preferred.
• Licensure/Certification
  • n/a
• Experience
  • Minimum of one to two years of medical office experience in reception, or other relevant medical field required.