Sr. Desktop Engineer

RW Joseph Consulting Group, Inc. (the Company) is a specialty technology consulting and workforce solutions organization. We engage in strategic partnerships that provide the right people to deliver strategic initiatives that drive growth. A clear understanding of our clients vision, goals, and challenges enable us to deliver the right resource for your business. We offer consulting and staffing services - contract, contract-to-hire, and direct placements.

JOB OBJECTIVE

We are seeking a highly motivated, skilled Desktop Engineer to join our Infrastructure and Operations (I&O) team. The Desktop Engineer will maintain, support, and optimize our organization's desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service to our employees. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills. It's critical we have the right person to establish best practices for Desktop and End User Computing Engineering, to allow us to grow with minimal pains of end user computing. You'll be owning and supporting the engineering around desktops, desktop applications, endpoint devices, endpoint platforms and security tools

SKILLS & ABILITIES

Role and Responsibility

• Be a thoughtful leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes

• Design and implement unified endpoint management solutions for Windows, and mobile devices using Endpoint Manage tools and best practices

• Apply modern configuration management practices to endpoint management

• Perform application packaging, installation, troubleshooting, incident, and request handling

• Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory,

• Installing and setting up equipment and hardware/software and performing upgrades when necessary

• Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.

• Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.

• Maintain deployment checklists for supported end-user computing devices,

• Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements.

• Develop, test, and deploy images and application packages.

• Research complex problems and coordinate with core infrastructure, application teams and vendors for service delivery enhancements, maintenance, and upgrades

• Make recommendations and implement best practices to improve the process of imaging systems

• Coordinate and manage relationships with vendors

• Collaborate with cross-functional teams to troubleshoot and resolve software-related problems

• Diagnose and troubleshoot advanced computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other network devices/peripherals, both remotely and on-site

• Create technical documents of implementations, break-fix solutions, etc

• Assist in creating materials for end-user frequently asked questions (FAQs)

• Collect, report on endpoint metrics, and build dashboards to display information

• Design, implement, and maintain an enterprise printer solution

Preferred skills

• Experiencing architecting end-user support systems.
• Experiencing guiding the future of endpoint solutions.
• Good written and oral communications skills with clients and management, as well as people skills.

• Ability to provide white glove services

• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/Self-motivated with the ability to work in a fast-moving environment.

• Solid background in PC software and hardware troubleshooting

• Excellent research skills to develop solutions that may not be readily obvious

• Ability to multi-task and adapt to changes quickly.

• Ability to work with deadlines and complete tasks on-time.

• MS Office Suite and application support

• Advanced Windows Desktop OS knowledge

• Advanced ,knowledge of Google Workplace

• Advanced knowledge of PowerShell scripting

• Advanced knowledge of Application Packaging and deployment

• Experience with information security frameworks such as device encryption, anti-virus tooling, digital certificates, security policies etc

• Experience with deployments on Windows 10/11

• Mobile device management experience

• Encryption (ie BitLocker) experience

• VPN client experience

EXPERIENCE

• 5 + years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating systems.

• Datto RMM experience is a plus.

• Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.

• Preferably with an Associates Degree in Electronics and CompTIA A+ Certification.