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Member Service Representative

2 months ago

Harlingen, United States Frontier Direct Care Full time
Job DescriptionJob DescriptionDescription:

At Frontier Health, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare


TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT


We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.


DO THE BEST WORK OF YOUR LIFE


We’ve redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our strong team is rethinking collaboration and building a global, household name. Join us as a Member Services Representative and do the best work of your life.


WHAT YOU’LL BE DOING


We believe in empowering our members to make informed decisions about their healthcare choices and ensuring they receive the support they need. As a Member Services Representative, you will play a vital role in delivering exceptional service to our members, addressing their inquiries, and helping them navigate the Frontier membership experience. As a Member Services Representative, you will be responsible for:

  • Answering customer phone calls and written inquiries from Frontier members, addressing questions, concerns, and complaints with professionalism and empathy.
  • Providing accurate and comprehensive information about membership fees, policies, processes, benefits, products, and services to both current and potential members.
  • Actively listening to members to identify their unique needs and tailoring your responses to ensure a positive member experience.
  • Investigating and resolving or escalating membership and payment-related issues promptly and effectively.
  • Assessing member eligibility and processing payments, applications, and requests accurately and efficiently.
  • Documenting all member inquiries and maintaining up-to-date and accurate membership records.
  • Assist Customer Success Managers with new member enrollments to ensure a seamless onboarding experience.
  • Commute to various Frontier Clinic locations.
  • This role requires the use of a personal cell phone for efficient communication and collaboration with team members, clients, and stakeholders.

SOUND LIKE YOU?

  • 1+ years of prior customer service experience is required.
  • Excellent communication skills, both written and verbal, in English and Spanish.
  • Strong listening and interpersonal skills to engage effectively with members.
  • Attention to detail is crucial for maintaining accurate records and addressing member concerns.
  • Fluent Spanish speaker

BENEFITS

Taking Care of You Now and Your Future

  • Medical, dental, and vision insurance
  • Frontier Membership for you and your immediate family
  • Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
  • 401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance tools

Generous Time Off

  • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year
  • 9 additional company holidays
  • Generous parental leave policies

Investing in Your Growth

  • Mental health matters - access to employee assistance program with licensed professional counselor
  • Frontier Connects program (Onboarding, Mentorship and Leadership Programs) to help build your best self right here at Frontier

At Frontier Health, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements: