Reservationist

TITLE: Reservationist

JOB TYPE:  Part-Time, seasonal (April-December)

HOURS:  Typically 8-hour shifts between the hours of 8am and 10pm

PAY RATE:  Beginning at $16.50/hour, adjusted based on experience. Additional monthly commission.

The Nonantum Resort is an equal opportunity employer. We are committed to maintaining an inclusive environment for all employees. If you are kind and hardworking, come as you are. You have a home here.

ABOUT US: At The Nonantum Resort, we strive to provide memorable, high-quality experiences to our guests while maintaining a friendly and respectful work environment. Our Reservations team is often the first point of contact with potential guests. This team is responsible for helping guests to plan the optimal stay for them from room type to family activities.

ABOUT THE JOB:

• Answer incoming calls to book hotel rooms.
• Describe various room types to callers and suggest best option for their space and budgetary needs.
• Make note of special occasions and arrange for appropriate in-room delivery.
• Assist guests with general services and questions about the hotel and the area.
• Enter room blocks and rooming lists for groups.
  
• Take initiative and recognize the needs of others. Assist coworkers with tasks to keep the resort running smoothly.
• Work collaboratively to facilitate optimal guest satisfaction.

ABOUT YOU:

• Proven computer skills. Prior experience Maestro a plus
• Prior experience working in hotel Reservations or Front Desk
• Ability to communicate effectively in person and on the phone with people of all ages
• Success with handling multiple tasks with attention to detail
• Comfortable with guest recovery
• Confident asking for help when necessary
• Aptitude for learning new skills
• Ability to work with others both inside and outside your department
  
• Flexible schedule strongly preferred. All Reservationists are expected to work a combination of days, evenings, weekdays, and weekends

BENEFITS:

• Staff meals
• Discounts on rooms, meals, and gift shop goodies
• Flexible scheduling
• Health/dental/vision insurance + 401(k) for full-time employees
• Mental health stipend
• Opportunities to further education and professional development
• Fun, collaborative work environment

This job description reflects the general duties of the position but is not a detailed description of all duties which may be inherent to the position. The Nonantum Resort may assign reasonably related additional duties to individual employees. The Nonantum Resort reserves the right to conduct a comprehensive background investigation; employment may be contingent upon the results of this investigation. Candidates must be eligible to work in the United States of America. The Nonantum Resort does not offer sponsorship for most employment visas.