Customer Service Team Lead
4 weeks ago
As a leader in the marketing industry, we have obtained our prestigious client base with our innovative campaigns and ability to reinvent ourselves over the years. However- one aspect of our business that we refuse to compromise or change is our commitment to customer service.
We know that the reason we are rapidly expanding is a combination of our satisfied clients, expanding customer base, and most of all- our all star Customer Service Team. Our comprehensive training and opportunities for advancement have allowed our rookie team members to evolve into members of the management staff. As a result, we have big shoes to fill as we hire a brand new team of Customer Service Representatives.
Responsibilities:
- Effectively communicating with customers to insure that they have a positive experience
- Actively listening to customer needs and tailoring promotions to satisfy them
- Introducing new products by initiating interest in new customers
- Building relationships with new customers and maintaining current customer base
- Gaining in depth product knowledge through classroom training
- Motivating the team and collaborate to contribute to overall success
- Consistently upholding a positive and professional demeanor
- Assist with training and development of new team members
Skills Needed to Succeed:
- 0 - 3 years of prior experience in customer service, restaurant, and/or hospitality
- Exceptional communication skills both verbal and written
- Passionate and eager to learn new skills
- Charismatic and outgoing personality
- Thrives in a team environment and is also self sufficient
- Curious and inquisitive
- Excellent presentation skills
- Leadership qualities
- Ability to adapt to different environments
Requirements:
- High School Diploma or equivalent
- Must be a U.S. Citizen
- Ability to work full time
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