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ServiceNow Ops Manager

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McLean, United States Smartwork IT Services Full time
Job DescriptionJob DescriptionJob Title : ServiceNow Ops Manager / Tech Lead Location :Mclean VA; Plano TXJob Type : ContractJob Description :
  • A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
  • Supervisory skills and the ability to leverage support from other parts of the organization.
  • Ability to work with all levels of client and internal resources.
  • Ability to organize, delegate, and leverage resources to accomplish objectives.
  • Maintaining and delivering quality metrics, progress and status reporting to customer.
  • Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
  • Scope (requirements)/ backlog management, quality management and risks and issues management
  • Experienced of handling ServiceNow development / BAU team as Tech Lead.
  • Able to manage a team with different skills set and give technical guidance to the team.
  • Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
  • Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
  • Experienced in implementation of ITSM solution using industry best practices.
  • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
  • Good experience of Service Portal and widget creation
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
  • Knowledge of Authentication via Auth 2.0, certificates and Mid Server
  • Implemented ServiceNow project in Domain separated instance
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • Good knowledge of MID Server installation and management
  • Experience of custom applications development
  • Experience of LDAP/Active Directory/SSO implementation
  • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

Experience

  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Review existing set up and provide best practice recommendations in line with the OEM.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred

Professional

  • 5+ years of experience with ServiceNow required.
  • 8+ years of experience with IT Industry required.

Academics

  • Certified System Admin
  • CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
  • ITIL Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.