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ServiceNow Ops Manager
2 months ago
- A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
- Supervisory skills and the ability to leverage support from other parts of the organization.
- Ability to work with all levels of client and internal resources.
- Ability to organize, delegate, and leverage resources to accomplish objectives.
- Maintaining and delivering quality metrics, progress and status reporting to customer.
- Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
- Scope (requirements)/ backlog management, quality management and risks and issues management
- Experienced of handling ServiceNow development / BAU team as Tech Lead.
- Able to manage a team with different skills set and give technical guidance to the team.
- Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
- Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
- Experienced in implementation of ITSM solution using industry best practices.
- Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
- Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
- Good experience of Service Portal and widget creation
- Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
- Knowledge of Authentication via Auth 2.0, certificates and Mid Server
- Implemented ServiceNow project in Domain separated instance
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- Good knowledge of MID Server installation and management
- Experience of custom applications development
- Experience of LDAP/Active Directory/SSO implementation
- Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
Experience
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Review existing set up and provide best practice recommendations in line with the OEM.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred
Professional
- 5+ years of experience with ServiceNow required.
- 8+ years of experience with IT Industry required.
Academics
- Certified System Admin
- CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
- ITIL Foundations certification is preferred.
- Bachelor's degree or equivalent combination of education and experience.