RN Coordinator

3 months ago


Saginaw, United States CMU Health Full time
Job DescriptionJob Description

GENERAL STATEMENT OF DUTIES:

The RN Coordinator is a functioning clinical nurse, with additional managerial responsibilities within the departments, both patient care and daily supervision of the ambulatory clinic.

ESSENTIAL FUNCTIONS:

NURSING RESPONSIBILITIES:

  • Receives and processes patient requests (i.e. prescription refills, supplies, equipment, urgent care appointments, etc.) in a timely manner.
  • Documents encounters according to nursing standards of practice and policy.
  • Reviews, places orders (i.e.: prescription refills, supplies, equipment, imaging, lab, etc.) electronically and by telephone.
  • Prepares and ensures proper set up of examination rooms, equipment, supplies, applicable consent forms and related details associated with the reason for patient encounter.
  • Receives calls that require nursing assessment, talks directly to patients on the telephone and accordingly instructs them on their next course of action.
  • Confirms the reason for the office visit (chief complaint), and prepares the patient/caregiver for examination.
  • Obtains and documents vital signs, health, and social histories as indicated or requested.
  • Performs and documents office procedures, back-office laboratory and diagnostic tests according to CLIA and current standards.
    Provides routine nursing support as directed by physicians and approved as standard practices (e.g., office surgical procedures, casting, trauma care, etc.).
  • Educates patients to ensure comprehension of physician orders (e.g., prescriptions) and interpretation of treatment.
  • Ensures delivery of excellent customer service.
  • Assist with quality improvement projects as requested.

SUPERVISORY RESPONSIBILITIES:

  • Supervises clinic staff, including hiring, orientation and training (mentoring & coaching) within the department.
  • Collaborating with HR to oversees the day-to-day productivity of staff (performance management, corrective action, or medical leave of absences).
  • Assists the Operations Manager, Director, and Physician Leadership in the development of clinical operation’s policies and procedures
  • Works collaboratively with providers, residents, and clinic leaders to identify and resolve unit operational problems, process improvements and promote a positive patient experience.
  • Manages practice clinic workflows.
  • Coordinates daily assignment of tasks within clinic; intervenes as appropriate to resolve potential or identified clinical concerns.
  • When appropriate, provides the necessary support to staff, providers and patients regarding complaints and grievances.
  • Assures staff’s adherence to CMU Health policies, procedures, and accountability to CMEP’s values.

REQUIRED EDUCATION AND EXPERIENCE:

  • Education: Registered nursing degree
  • Licensure: Must be currently licensed by the Michigan State Board of Nursing as a Registered Nurse.
  • Valid CPR certification is required. Accepted certifications include American Red Cross: BLS for Healthcare Professionals or American Heart Association BLS. Certificates must remain current.
  • Aptitude: Understanding and appreciation of the medical education/academic process with an intrinsic desire to support said process through direct educational involvement and support.
  • Excellent interpersonal and communication skills that encourage harmonious working relationships with individuals in the health and educational settings.

PREFERED EDUCATION AND EXPERIENCE:

  • Experience: At least 3 years of experience as an RN strongly preferred.
  • Education: BSN preferred.
  • Experience: Ambulatory care or Home Health care experience preferred
  • Supervisor/Management experience preferred


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