Systems Administrator
2 weeks ago
System Administrator 3
Ft. Meade, MD
US Citizen
$164K - $194K
Provides support for implementation, troubleshooting and
maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing
operating systems enhancements to improve reliability and performance.
The Level 3 System Administrator shall possess the following capabilities:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide configuration management, implementation, and sustainment of compliance with
applicable system security controls.
Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and ensure patch status is recorded in appropriate systems of
record.
Provide support for the escalation and communication of status to agency management and
internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and
planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for
escalated tickets
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and
installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and
Information System Owner (ISO) regarding system changes as part of the Change and
Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones
(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the
Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)
policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and
software integration
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and
software integration
Qualifications:
Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and
complexity is required.
Six (6) years of experience with Service Management (ITSM) is required.
ITIL 4 platform certification is required.
Additional contract or position specific required experience for this level (skills, technologies,
expertise):
Experience Description
Four (4) years of experience with ServiceNow platform is required.
Two (2) years' experience integrating ServiceNow with other applications is required.
ServiceNow System Administrator certification is required
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