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IT Technician 1

3 months ago

Grand Rapids, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation. Position: IT Technician 1Location: Grand Rapids, MIDuration: 12 MonthsJob Type: Contract Work Type: Onsite Job Description: Responsibilities:
  • Onsite break/fix support in both office and manufacturing environments (PC's/multifunction printers/barcode scanners)
  • Ongoing operational responsibilities for defined solutions
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems
  • Execute defined client computing lifecycle processes
  • Assist with support of business/sector specific infrastructure
  • Assist with support and hands on activities of network and server infrastructure
  • Troubleshoot, assist, and work with other IT team members to resolve user support issues
  • Follow and promote defined ticket management procedures including the use of standard ticket management tools
  • End-to-end asset management of clients including updating ServiceNow during every life cycle change event.
  • This includes inventory best practices and disposal of assets
  • Configure computers using bare metal image and Microsoft AutoPilot process
  • Unboxing, configuring, installing software, scheduling with customers, transferring data, troubleshooting and fixing any issues during the refresh process
  • Support software, patching, OS servicing, risk remediation, PCI requirements, and all other client deployments by resolving issues and ensure completion
  • Training employees on using our company hardware and software upon request
  • Assisting customers with Microsoft 365 email and Teams on Android and iOS
  • Updating assets in ServiceNow to ensure accurate data
Qualifications (Education and Experience):
  • Bachelor's or Associates degree in IT related field or equivalent years of experience in an IT career
  • Broad technical IT knowledge and awareness of industry trends
  • Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
Advanced troubleshooting skills
  • Relationship management and conflict resolution management
  • Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)
  • Microsoft Office Suite (2016/M365)
  • Microsoft Software (SharePoint, Teams, Visio)
  • PC Hardware troubleshooting (Dell)
  • Printer Desktop/Multifunction (Xerox, Zebra)
Key Competencies:
  • Ability to demonstrate outstanding customer service skills
  • Strong oral and written communications skills
  • Ability to demonstrate strong interpersonal skills
  • Ability to diagnose and troubleshoot computer, application, peripheral, mobile device, and/or printer problems
  • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
  • Ability to demonstrate strong remote troubleshooting support skills
  • Understanding of ServiceNow ticketing and asset management
  • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install hardware equipment
  • Ability to work independently with minimal supervision
  • Excellent problem-solving and critical thinking skills
  • Ability to work as part of a virtual team
TekWissen Group is an equal opportunity employer supporting workforce diversity.