Bilingual Electronic Banking Senior Specialist

4 weeks ago

Glens Falls, United States Glens Falls National Bank & Trust Company Full time
Job DescriptionJob Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team Currently, we are looking for an experienced professional to join our Electronic Banking team as:

“Bilingual Electronic Banking Senior Specialist (Spanish and English)”

This opportunity may be perfect for you if you have experience in:

> Working Collaboratively in a Call Center Environment

> Problem Solving and Excellent Customer Service Skills

> Task Prioritization and Attention to Detail

About this position:

Responsible for reviewing, researching and resolving discrepancies in customer data. Responsibilities will also include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide technical support and service to customers and branches. Assist Team Leads and Manager with coordinating work tasks. This position is 100% in-office at the following locations:

> Glens Falls, New York

> Colonie, New York (All Training is in Glens Falls, New York)

Responsibilities

> Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.

> Provide training, support, and guidance as appropriate to co-workers.

> Create, update and test procedures to ensure compliance and inefficiencies are addressed.

> Research and take ownership of escalated customer questions and provide timely resolution to include opening tickets with appropriate business partners.

> Respond to all VISA disputes meeting department guidelines.

> Review data for proper authorizations and compliance and take action as appropriate.

> Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.

> Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> Associate’s Degree or equivalent experience preferred

> 3 years prior banking experience with expanded knowledge of banking regulations preferred

Skills/Knowledge:

> Excellent communication skills, both written and verbal in Spanish and English (Bilingual); comfortable speaking with customers, co-workers, and management

> Proficient in Microsoft Office Suite: Word, Excel, and Outlook

> Strong problem-solving skills, ability to analyze and solve problems independently

> Ability to prioritize multiple tasks/projects to meet deadlines

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $20.00 - $24.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

L1-st1

  • Bank Secrecy Act

    2 weeks ago

    Glens Falls, United States Glens Falls National Bank & Trust Company Full time

    Job DescriptionJob DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Compliance and Risk team as: Bank Secrecy Act (BSA) Specialist This opportunity may be perfect for you if you have experience in:> Attention to...

  • Bank Secrecy Act

    2 weeks ago

    Glens Falls, United States Glens Falls National Bank & Trust Company Full time

    Job DescriptionJob DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Compliance and Risk team as: Bank Secrecy Act (BSA) Specialist This opportunity may be perfect for you if you have experience in:> Attention to...

  • Loan Services Senior Specialist

    1 month ago

    Glens Falls, United States Glens Falls National Bank & Trust Company Full time

    Job DescriptionJob DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Senior Specialist This opportunity may be perfect for you if you have experience in:> Working...

  • Ach & Wire Specialist

    2 weeks ago

    Glens Falls, United States Glens Falls National Bank & Trust Company Full time

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join **Deposit Services **team as: **ACH & Wire Specialist** **This opportunity may be perfect for you if you have experience in**: > Ability to prioritize to meet deadlines >...

  • Driving Specialist

    1 week ago

    Glens Falls, United States Glens Falls Senior Center Full time

    **Greater Glens Falls Senior Citizens Center, Inc.** **JOB TITLE: Driving Specialist** **FLSA: Nonexempt** **Summary**: Daily driving of members per daily schedule and transportation policy. Assist in planning, coordinating and evaluating the educational, recreational and health-related programs and special events. Assist in office duties. **Typical...

  • ACH & Wire Specialist

    1 month ago

    Glens Falls, New York, United States Arrow Financial Corporation Full time

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team Currently, we are looking for an experienced professional to join Deposit Services team as:ACH & Wire Specialist This opportunity may be perfect for you if you have experience in:> Ability to prioritize to meet deadlines> Outstanding...

  • ACH & Wire Specialist

    2 months ago

    Glens Falls, United States Arrow Financial Corporation Full time

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: ACH & Wire Specialist This opportunity Wire, Specialist, Customer Service, Manufacturing, Banking

  • Driving Specialist

    2 weeks ago

    Glens Falls, United States Glens Falls Senior Center Full time

    Job DescriptionJob DescriptionSummary: Daily driving of members per daily schedule and transportation policy. Assist in planning, coordinating and evaluating the educational, recreational and health-related programs and special events. Assist in office duties as requiredTypical Functions: Essential-Provide transportation for members as required per the...

  • Driving Specialist

    4 weeks ago

    Glens Falls, United States Glens Falls Senior Center Full time

    Job DescriptionJob DescriptionSummary: Daily driving of members per daily schedule and transportation policy. Assist in planning, coordinating and evaluating the educational, recreational and health-related programs and special events. Assist in office duties as requiredTypical Functions: Essential-Provide transportation for members as required per the...

  • HR Specialist _ Bilingual in English

    4 weeks ago

    Falls Church, United States BizFlow Corp. Full time

    Job DescriptionJob Description(Bilingual in English & Korean) HR SpecialistWho we are:BizFlow is a Business Process Management (BPM) industry pioneer. Since 1998, BizFlow has been successfully implementing solutions for enterprise customers to enable significant cost savings and business value through process improvement and modernization.As the industry has...

  • Customer Service Center Specialist I

    4 weeks ago

    Twin Falls, United States Bankfirstfed Full time

    ** Customer Service Center Specialist I (Bilingual in Spanish Required)** **Job Category****:** Regular Employee - 3 Step **Requisition Number****:** CUSTO001383 Showing 1 location **Job Details** **Description** **Essential Duties and Responsibilities** * Provide professional customer service to all calls and emails received by the bank. * Participate in...

  • Power Electronics Engineering Specialist

    2 weeks ago

    Menomonee Falls, Wisconsin, United States Eaton Full time

    Eaton's CTO Corporate Technology Office division is currently seeking a Power Electronics Engineering Specialist. This position offers relocation to our Eaton Menomonee Falls WI location and offers a Hybrid work schedule. Sponsorship for this role is also being offered. The expected annual salary range for this role is $ $ a year. Please note the salary...

  • Senior Mortgage Processor

    4 weeks ago

    Glens Falls, United States Arrow Financial Full time

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Residential Lending team as: Senior Mortgage Processor This opportunity may be perfect for you if you have experience in: > Customer Service and Communication Skills >...

  • Senior Mortgage Closer

    4 weeks ago

    Glens Falls, United States GLENS FALLS NATIONAL BANK AND TRUST CO Full time

    Job DescriptionJob DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Residential Lending team as: Senior Mortgage CloserThis opportunity may be perfect for you if you have experience in:> Customer Service and...

  • Bilingual Customer Retention Representative

    2 weeks ago

    Sioux Falls, South Dakota, United States First PREMIER Bank Full time

    Location: Sioux Falls, SD Shift: Various shift options availableJob Status:Full-Time and Part-TimePay:$15.00-$17.50/hour starting, additional monthly incentives availableCompany:PREMIER Bankcard Bilingual skills are compensated in the form o Bilingual, Retention, Representative, Remote, Customer, Retail, Banking

  • Senior Banker

    1 month ago

    Falls Church, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Financial, Relationship Manager, Solutions Advisor, Bilingual, Banker, Client Relations

  • Senior Mortgage Processor

    4 weeks ago

    Glens Falls, United States GLENS FALLS NATIONAL BANK AND TRUST CO Full time

    Job DescriptionJob DescriptionThe Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Residential Lending team as: Senior Mortgage ProcessorThis opportunity may be perfect for you if you have experience in:> Customer Service and...

  • Bilingual Customer Retention Representative

    1 month ago

    Sioux Falls, United States First PREMIER Bank Full time

    Location: Sioux Falls, SD Shift: Various shift options available. Job Status: Full-Time and Part-Time. Pay: $15.00-$17.50/hour starting, additional monthly incentives available. Company: PREMIER Bankcard Bilingual skills are compensated in the form o Bilingual, Retention, Representative, Remote, Customer, Retail, Banking

  • Bilingual Collector

    4 weeks ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job DescriptionJob DescriptionNow hiring for Bilingual Collectors I & II in Sioux Falls, SD.Full Time Shift:  8am-5pm  Monday-Friday (NO weekends)Collector I Pay Range:    $15 - $18Collector II Pay Range:   $18 - $20Bonus:   Monthly bonus opportunities Bilingual Pay:  $2.00/hr upon successful completion of a bilingual skills assessmentEnjoy our...

  • Bilingual Collector

    3 weeks ago

    Sioux Falls, United States The GOAL Family of Companies Full time

    Now hiring for Bilingual Collectors I & II in Sioux Falls, SD. Full Time Shift: 8am-5pm Monday-Friday (NO weekends) Collector I Pay Range: $15 - $18 Collector II Pay Range: $18 - $20 Bonus: Monthly bonus opportunities Bilingual Pay: $2.00/hr upon successful completion of a bilingual skills assessment Enjoy our perks like: Free snacks in the office 14 paid...