Remote Enrollment Counselor

2 weeks ago

Danville, United States Community Wellness Technology Full time
Job DescriptionJob Description

Join one of the nation's fastest-growing Telehealth companies

We offer the ideal, caring, passionate healthcare professional the exciting opportunity to become involved in the tele-health/telemedicine industry through our unique technologically driven healthcare programs including Remote Patient Monitoring (RPM) capabilities.

_______________________________________

Community Wellness works with our partners to provide an all-encompassing, patient centric approach to care. We connect technology, community, and clinical coaching to improve patient outcomes plus improve your bottom line - Closing the health equity gap one patient at a time.

We provide our teammates a remote working environment (in most circumstances), outstanding earnings potential, competitive benefits, and personal recognition and advancement.

One position for Monday - Friday 10am - 6:30pm

One position for Thurs - Monday 11am - 7:30pm

THESE ARE FULL TIME, W-2 ROLES

JOB PURPOSE
Responsible to engage and enroll patients on our telehealth platform and to explain the function of selected FDA approved RPM (Remote Patient Monitoring) devices as needed; discusses features and values of our program and educates patients in the use of our resources.

_______________________________________

Here are our MUST HAVES:

INDUSTRY KNOWLEDGE

  • At least 1 to 3 or more years of industry knowledge is required.
  • The specific business lines / products that apply and the related level of knowledge include:
  • Healthcare Services Environment- Basic
  • Medical Devices- Basic
  • Other: Electronic Medical Records / Electronic Health Records- Basic

EDUCATION AND PREVIOUS EXPERIENCE

  • Associates in Business Management from a four-year college or university and three to five years or more of related experience OR the equivalent combination of education and experience.

Experience Specifically Required
• At least three or more years of previous experience working in a sales/business setting
• Prior experience engaging Medicare-aged patients preferred, multilingual a plus

______________________________________

You will be responsible to:

  • Conducts up to 150-200 outbound phone calls daily to connect with patients, educates them about our telehealth platforms, and enrolls them in our VWM (Virtual Weight Management) and/or RPM (Remote Patient Monitoring) services.
  • Understands and communicates the value proposition for VWM and/or RPM services; explains the related Medicare requirements which are designed to obtain data to improve the individual's health outcomes.
  • Describes the support services provided by our Clinical Health Coaches and the importance of maintaining a monthly schedule of personal contact which involves data review and setting appropriate goals related to their condition.
  • Explains the technical and mechanical aspects associated with utilizing the specific equipment provided to maximize the value of our services.
  • Ensures the patient is qualified and has a smartphone or tablet device available; seeks patient consent to begin program participation and connects the individual with an assigned coach.
  • Maintains an accurate pipeline and the related call notes to connect with the highest percentage of patient leads possible; strives to meet daily performance metrics including call volume, time of patient engagement, and a 90% conversion rate.
  • Establishes a consultative relationship and builds rapport with patients through a friendly and engaging approach; adjusts engagement style based on the patient's individual needs to provide an exceptional, individualized experience.
  • Remains flexible to the frequent potential for change and redirection of activities.

What We Offer

  • Competitive compensation package specific to the role
  • Competitive benefits package including medical, dental, vision, life, disability insurance, 401(k) retirement plan, paid time off, paid holidays, stock ownership potential (benefits are for full time W-2 employees ONLY) CONTRACT (1099) ROLES DO NOT QUALIFY FOR OUR BENEFITS PACKAGE.

Do YOU have what it takes? Apply immediately to speak with us about beginning a rewarding career with Community Wellness Technology

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