Dog Daycare Assistant Manager

3 weeks ago

Encinitas, United States Alcala Country Pet Resort Full time
Job DescriptionJob Description


Alcala County Pet Resort

  • We are a leader in the dog daycare and pet boarding industry.
  • We are now looking to add a new daycare assistant manager to support our team.
  • We are located at 1273 Crest Drive, Encinitas, CA 92024.

As a family-owned business, our team collaboration encourages a friendly, inclusive feel and lighthearted environment while taking pride in the work it takes to provide high-quality animal care. Working with animals is exciting and rewarding, but we always make safety our number one priority. We treat all pets as if they were our own, giving both individualized and group attention appropriate to each pet's personality, making our large resort-style facility feel like home to all.

Responsibilities:

  • Collect KPI data points based on established procedures.
  • Monitor reporting sheets and communicate concerns to clients and a leadership team.
  • Strong customer service skills, capable of providing a 5-star customer experience. 
  • Guiding and supporting the team on day-to-day operations.
  • Train new staff and provide continuing learning opportunities to established team members. 
  • Ability to think critically, make well-reasoned decisions, and work with sometimes incomplete datasets. 
  • Willingness and ability to empathize with clients and team members, prioritizing human safety, followed by animal health and safety.
  • Communicate with clients when/if safety priorities conflict with client expectations.
  • As needed, perform dog daycare attendant responsibilities (cleaning, feeding, medicating, and caring for dogs and cats visiting or boarding at the resort).  
This position is based on routine. Each day, we feed, medicate, play with individual animals and with dog groups, clean boarding spaces and play areas, and assist each other as needed. It is a physically active role and incredibly rewarding. As an assistant manager, you will be responsible for ensuring all of these tasks are performed safely, with care, and on schedule. 

Compensation:

$21 - $25 / hourly (starting wage is depending on experience)
$3350 - $4000 / monthly 

  • 401(k)
  • Dental Insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Bonus opportunities
  • Tips

Requirements:

Assistant Managers should have the following availability, skills, education, and experience:

  • Our next Assistant Manager will ideally work Tuesday to Saturday.
  • The Assistant Manager must be flexible based on our staffing needs, as we fill in gaps when staff is unavailable.
  • We normally schedule one weekend day / one weekday day off. This role is scheduled for 40 hours weekly.
  • We strongly prefer a candidate with previous boarding/kennel experience.
  • We also would prefer a candidate with previous staff management experience.
  • We can teach candidates with leadership skills the nuances of kennel management.
  • Proven team players. Assistant Managers will step in when our daycare staff needs additional support.
  • Excellent understanding of canine behavior, body language, and group play behavior.
  • Strong communication skills, working closely with the training department to ensure a safe and positive environment.
  • Able to work in a fast-paced environment and be comfortable with all breeds and sizes of dogs (we have no breed restrictions).
  • Awareness and vigilance are critical skills in this role. You may be monitoring up to 30 dogs simultaneously, ensuring safe, monitored play. 
  • Must be able to be on your feet for up to 4 hours, safely lift 50lbs unassisted, and be comfortable rolling up your sleeves and getting dirty.

Check us out on Instagram 

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