Dock Hand

We are a luxury vacation rental community and marina in Marathon, FL. We are looking for a Dock Hand with excellent customer service to join our team. You would assist the daily operations of our 99-slip marina. Responsibilities include assistance with the daily marina tasks including helping guests arrive and depart from their dock, guiding guests over the radio, navigation, marina amenity cleaning, pressure-washing, package delivery to guests, assisting guests with golf cart rides and requests, pump-outs, and maintaining the marina.

To be successful in this role, you should have a good understanding of marina operations, excellent customer service practices, and time management. Ultimately, you will help ensure our marina operations run smoothly and that our guests' expectations for a welcoming, clean and safe environment are met and exceeded.

The flow of your day can vary based on business needs but will regularly include active, hands-on duties.

Responsibilities Highlights

• Assists other Dockhands in marina related duties such as securing boats to docks, connecting and monitoring utility services (power, water), black water pump out, waste disposal and facility sanitation.
• Provides the highest level of guest services, expedites any and all requests from vessels including transport of patrons and baggage to and from dockside, delivery of provisions and packages.
• Routinely operates golf carts and water vehicles and other various mechanized equipment.
• Responsible for marina security; provides general property watch and supports Resort property watch teams in their related efforts; reports disturbances in dock area to superiors and maintains general vigilance.
• Ensure compliance with safety, regulatory and sanitation policies.

Guest Accountabilities:

• Coordinate Guest orientation.
• Greet all Guests upon arrival.
• Assist with developing repeat guest program and initiatives.
• Assist with advertising and promoting Marina's services and slips; and
• Working with the Dockmaster assist with pre-arrival communication for Guests.

Skills

• Stamina to handle the physical demands of the job; including working outside in hot and humid conditions.
• Flexibility to work various shifts, including weekends and holidays.
• Willing to train, customer service or marina experience preferred.

Excellent benefits, time off, paid holidays and a great team