Warehouse and Shipping Manager

Job DescriptionJob Description

Why you should want to work here
At Freshly Picked, we are a world-class, design-led, and well-recognized brand. We also have one of the largest social media followings in our industry, and we are developing new strategies to become the global leader in direct-to-consumer lifestyle products for parents and their cool little kiddos everywhere. If you love a fast-paced environment, fast growth, and the potential to have a huge impact on a company, then you are going to LOVE Freshly Picked

As a company, we are hungry for growth, supportive, humble, honest, and light-hearted. These values are reflected in everything we do. Additionally, we strive to be results-focused in our decisions and priorities.

What we need

Freshly Picked is a growing company. We are looking for a strategic thinker to connect the fulfillment operation to help with customer satisfaction and retention and is constantly looking to optimize the fulfillment operations. The manager also leads the order fulfillment process including monitoring incoming orders, batching orders, and shipping orders. This individual oversees the order tracking process and ensures orders are processed in accordance with the company's standard. The Fulfillment Manager ensures adequate inventory supply levels are maintained to maximize customer satisfaction and minimize cost.

A peek at what you will do:

• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
• Tracking inventory levels to prevent stock-outs and/or deadstock
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
• Preventing inventory shrinkage, accidents, and occupational hazards
• Optimizing procurement of inventory by improving vendor relationships, performance, and lead times
• Managing a dynamic team of full-time and part-time warehouse staff, 
• Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable)
• Reporting weekly on multiple fulfillment and performance KPIs

Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance

Desired Skills:

• Proven track record of analytical, interpersonal, leadership, and project management skills
• Prior experience and familiarity with warehouse operations
• Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems
• Detail-oriented
• Multitasking capabilities
• Business-level communication skills (oral and written)
• A strong customer-oriented focus

Requirements:

• 3+ years of Leadership experience in a fulfillment operation
• Strong analytical, organization, training, and communication skills
• Strong spreadsheet skills (Excel, Google Sheets)
• Bi-lingual Spanish and English speaker preferred

Personal Attributes:

1. Strong interpersonal skills, ability to communicate and manage well at all levels of the organization 
2. Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
3. High level of integrity and dependability with a strong sense of urgency and results-orientation
4. Willingness to be flexible with work time to ensure that all orders get shipped each day and that other fulfillment tasks are accomplished

This is a general overview of the position as of the date noted.  This job description may be altered at any time during the course of employment with functions added, deleted and/or altered as necessary.

Logistics stuff
This job is full-time and currently located in Lindon, UT.

We offer competitive salaries, health and dental benefits, a 401(k) program with an employer match, PTO, and Paid Holidays

 

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