Customer Service/Retention Specialist

4 weeks ago

Cerritos, United States Allstate Insurance Full time
Job DescriptionJob Description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Cerritos insurance agency today Our reputable, award winning insurance agency of 36+ years is looking for an exceptional insurance personal lines customer service representative to join our team. We are a high pace office so your day will go by quickly. At Allstate Insurance we pride ourselves on our outstanding insurance products and customer service.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Evenings Off

Mon-Fri Schedule

Hands on Training

Retirement Plan

Health Insurance Allowance

Paid Time Off (PTO)


Responsibilities
  • Process customer policy change requests.
  • Understand billing and retention processes
  • Call current customers regarding payment issues
  • Call customers to discuss policy chnges
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products.
  • Provide exceptional customer service.
  • Maintain client relationships with follow up phone calls.
  • Informs customers of promotions and new or upgraded products using prepared scripts.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Provide customers with additional information about new products and services.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Assess and identify the wants and needs of your customer(s) over the phone
  • Uphold the wants and needs of your customers
  • Educate clients on the insurance policies that best suit their needs
  • Provide policies to new clients and explain benefits/risks of the policy

Requirements
  • Bilingual (Spanish) preferred but not required.
  • Personal Lines or Property and Casualty license (required within 45 days of hiring)
  • The ability to multitask and understand complex billing issues.
  • Phone skills and the ability take care of our valuable customers.

Agency operates as CFJ Insurance Agency, Inc. and represents Allstate Insurance.

  • Customer Experience Specialist

    2 weeks ago

    Cerritos, United States DJI Full time

    CUSTOMER EXPERIENCE SPECIALIST (MARKETING SPECIALIST, SOC 13-1161) - Home - Jobs Location Cerritos(California) Position Marketing and Sales **Responsibilities**: Strategize and execute marketing campaigns aimed at enhancing customer retention; work with cross-functional teams to analyze customer needs, collect feedbacks, and improve customer after-sales...

  • Customer Care Specialist

    1 month ago

    Cerritos, United States Allstate Floral Full time

    **Thank you for your interest in working at Allstate Floral!** Allstate Floral is a leading home dcor company that has become known for its innovative designs and breadth of high quality artificial flowers and home dcor accessories. Products include decorative flowers, plants, trees, home accents and holiday dcor sold through a broad spectrum of global...

  • Customer Care Specialist

    4 weeks ago

    Cerritos, United States Allstate Floral Full time

    **Thank you for your interest in working at Allstate Floral!** Allstate Floral is a leading home dcor company that has become known for its innovative designs and breadth of high quality artificial flowers and home dcor accessories. Products include decorative flowers, plants, trees, home accents and holiday dcor sold through a broad spectrum of global...

  • Customer Service and Sales Call Center

    4 weeks ago

    Cerritos, United States AT&T Full time

    Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also...

  • Customer Service Representative

    1 month ago

    Cerritos, United States Sarita Bhasin Insurance Agency Full time

    Job DescriptionJob DescriptionQualificationsP&C License (Required)US work authorization (Required)High school or equivalent (Preferred)Customer Service: 3 years (Preferred)Full Job DescriptionThe Sarita Bhasin State Farm Insurance Agency is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a...

  • Customer Service Representative

    4 weeks ago

    Cerritos, United States Sarita Bhasin Insurance Agency Full time

    Job DescriptionJob DescriptionQualificationsP&C License (Required)US work authorization (Required)High school or equivalent (Preferred)Customer Service: 3 years (Preferred)Full Job DescriptionThe Sarita Bhasin State Farm Insurance Agency is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a...

  • Bilingual English/spanish Customer Sales/service

    2 weeks ago

    Cerritos, United States Vozzcom Inc Full time

    Vozzcom is the premier provider of field retention to the nation’s top cable companies. **_We seek _**Customer Sales & Service Representatives** in our Cerritos, CA call center**_. _**Start a career! No experience is necessary. We train. **_** Full and Part-Time positions available **_** If you’re **bilingual in English/Spanish** and want your earning...

  • Customer Support Representative

    2 weeks ago

    Cerritos, United States DJI Service LLC Full time

    **Job Location**:17301 Edwards Rd, Cerritos, CA 90703 **FLSA Classification**: Non - Exempt **Position Status: Contract** **Reports to**:Assistant Customer Support Representative Supervisor **Job Summary** This position is primarily responsible for assisting customers with any questions regarding DJI products and services, describing the product...

  • Customer Service Specialist

    3 weeks ago

    Cerritos, United States InBody Full time

    **About Our Company**: InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use. We proudly produce...

  • Customer Service Representative

    4 days ago

    Cerritos, United States Prism Hardscapes LLC Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Duties**: - Conduct outbound calls to customers to provide assistance and...

  • Customer Service Associate

    2 weeks ago

    Cerritos, United States Diamond Executives Full time

    Job DescriptionJob DescriptionAt Diamond Executives, our ability to analyze and adapt customer service strategies has given our clients the product recognition and market success they seek. While our clients develop the highest quality technology in telecommunications, we are responsible for delivering it to the local region. We focus on listening,...

  • Customer Service Representative

    2 weeks ago

    Cerritos, California, United States Ultimate Staffing Full time

    We have an immediate opening for a Customer Service Representative to join our team The CSR is responsible for providing assistance to the sales team and customers, ensuring customers are satisfied with the sales department's performance and order Customer Service Representative, Customer Service, Accounts Manager, Customer Experience, Representative, Sales,...

  • Customer Service Representative

    2 weeks ago

    Cerritos, United States PrideStaff Full time

    Customer Service Representative for a manufacturer / distributor located in Cerritos CA. Long Term Temporary with possibility of Hire. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start. Pay rate is $18-23/hr depending on...

  • Customer Service Representative

    2 weeks ago

    Cerritos, United States PrideStaff Full time

    Job DescriptionJob DescriptionCustomer Service Representative for a manufacturer / distributor located in Cerritos CA.Long Term Temporary with possibility of Hire. Pay rate is $19-26.50/hr, depending on experience. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will...

  • Customer Service Representative

    1 month ago

    Cerritos, United States Golden Star Technology Full time

    Job DescriptionJob DescriptionWe are currently seeking candidates for the position of Customer Service Representative. The primary role of the Customer Service Representative is to process customer requests for quotes, purchase orders, and any other customer requirements.In this role, you will maximize company strategies and drive value added solution...

  • Customer Service Representative

    4 weeks ago

    Cerritos, United States Golden Star Technology Full time

    Job DescriptionJob DescriptionWe are currently seeking candidates for the position of Customer Service Representative. The primary role of the Customer Service Representative is to process customer requests for quotes, purchase orders, and any other customer requirements.In this role, you will maximize company strategies and drive value added solution...

  • Customer Service Coordinator

    2 weeks ago

    Cerritos, United States OEC Group Full time

    **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of...

  • Customer Service Representative

    4 weeks ago

    Cerritos, United States Golden Star Technology Full time

    In this role, you will maximize company strategies and drive value added solution selling. Working with internal and external company resources, the CSR must provide customer service in quoting, fulfilling orders, ensuring on-time delivery, and troubleshooting customer problems. You will function as a key liaison between suppliers and customers to ensure...

  • Customer Service Representative

    3 weeks ago

    Cerritos, United States Golden Star Technology Full time

    In this role, you will maximize company strategies and drive value added solution selling. Working with internal and external company resources, the CSR must provide customer service in quoting, fulfilling orders, ensuring on-time delivery, and troubleshooting customer problems. You will function as a key liaison between suppliers and customers to ensure...

  • Customer Service Coordinator

    2 weeks ago

    Cerritos, United States OEC Group Full time

    Job DescriptionJob DescriptionWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000...