Reservations Agent

Who We Are:

Beaver Run Resort and Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street, at Beaver Run you're just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge with the most scenic views and most professional team, services and amenities.

What You'll Do:

The Reservations Agent is a vital part of our guests' experience and the operation of the resort. As often the initial contact for our guests, the Agent must possess excellent customer service skills and knowledge. This position will answer phones, educate potential guests about what our resort offers, upsell rooms and additional products, and enter booking information into our reservations systems. The ideal candidate will thrive in a fast-paced, challenging environment and maintain courteousness despite stressful situations. Must be available for some weekend and holiday shifts. Full-time, year-round position with benefits eligibility. Position may have ability to work remotely - must reside within the state of Colorado (standard work hours MST) and be able to attend training in-person.

Position starts at $18.00/hr + DOE + Commissions

Duties/Responsibilities:

• Guide guests through the booking process and enter booking information into reservations system
• Answer guest inquiries and educate the guests on what our resort offers
• Upsell rooms and other resort products
• Provide excellent customer service throughout all interactions

What You'll Bring:

• 1+ years hotel/resort reservations experience - preferred
• 1+ years customer service experience - preferred
• High school diploma or equivalent experience - preferred
• Familiarity with Microsoft Office and resort reservations software - preferred

• Proficiency in written and spoken English - required

What We Offer:

• Opportunity for bonuses based on performance and time worked
• On-site parking steps away from the lifts
• Employee ski pass purchasing program
• Hotel + Dining discounts
• Paid Time Off
• Insurance:
  • Health
  • Dental
  • Vision
  • Optional Life, Disability, etc.
• 401k + match

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictate