IT Systems Support
1 week ago
DESCRIPTION
Investigates and resolves software, hardware, cabling and telecommunication problems by performing the following duties:
Program telephone features & allocate resources as necessary
Answers, evaluates, and prioritizes incoming telephone, voice mail and helpdesk requests for assistance from users experiencing problems with hardware, software, and other telecommunication technologies.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to technical staff.
Install, monitor, test and troubleshoot cabling, systems and peripheral equipment
Evaluate systems performance & improve capabilities as needed using discretion and independent judgement
Cooperate with management to develop staff and improve their skills
Follow industry’s standards and best practices
Participate in after hours on-call rotation
Other duties as assigned
Maintain confidentiality at all time in accordance with Protected Health Information (PHI)
Education/ Qualifications:
- Certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Any combination of education and/or experience that satisfies the requirements in lieu of degree.
Experience:
- Experience with NEC SV8100/9100 telephone system
- Experience with NVR’s and network camera equipment
Physical Demands:
- Must have the ability stand or sit for long periods of time
- Must have the ability to lift 40lbs
Working Environment:
Works in a climate controlled office setting.
Working Conditions
- Frequent interaction with large groups of people
- Participate in a rotating weekly on call support
- Work on-site for scheduled night/weekend maintenance, when necessary
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