Studio Manager

4 weeks ago

Gainesville, United States Orangetheory - Franchise #0319 Full time
Job DescriptionJob DescriptionBe Fit. Change lives. Have fun
The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you...a passionate, positive and detail-oriented person that can talk to anyone...someone who would enjoy assisting in leading a team that provides a world-class fitness experience -- then you're probably the right person for our Orangetheory Fitness studios

Job Summary
The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations as well as leading and developing sales their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.

Essential Duties and Responsibilities
  • Oversee the hiring, onboarding, and scheduling process of new hires.
  • Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
  • Manage and oversee sales staff workflow throughout the day.
  • Drive in studio contests based on goals comes up with incentive programs and drives results with sales staff.
  • Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
  • Provide and maintain the highest level of customer service across all team members and interactions.
  • Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to: restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
  • Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
  • Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
  • Develop a high energy culture through contests and incentive-based motivation.
  • Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
  • Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.
Job Qualifications
  • High school diploma or equivalent.
  • Minimum of two years of experience in a manager or assistant manager role.
  • Previous sales leadership and customer service experience.
  • Minimum one year of management/supervisory experience, highly preferred.
  • Experience working in a quota bearing structure preferred.
  • Proficient in Microsoft Office.
Job Type
  • Full-Time
Diversity Commitment Statement: "The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance."

Benefits & Compensation: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
  • Competitive Pay
  • Insurance: Medical, Dental, Vision, Life, Short & Long Term Disability (eligibility depends on Full-Time or Variable Part-Time status)
  • 401K plan including match eligibility
  • Flexible Schedules
  • WORKOUT FOR FREE
  • Fitness casual dress-code
  • Passionate, collaborative work environment
Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn.
  • Afterburn participates in the federal government's E-Verify Program
    • E-Verify Participation
    • Right to Work
  • Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
    • EEO is the Law
    • EEO is the Law supplement
  • Afterburn is an Employment-at-Will Employer
  • As an employer with more than 100 employees, we may be soon required to be in compliance with the Federal Emergency Temporary Standard issued by OSHA. If we are, we will be implementing a mandatory vaccination policy; the policy will require all employees to be vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

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