Operations Manager

4 weeks ago

Atlanta, United States The Private Suite LLC Full time
Job DescriptionJob Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.


PS aims to be in every major airport in the US.

The Role: Operations Manager PS ATL

This is a role for a leadership position in the PS ATL Operation. The Operations Manager will perform day-to-day operations and department for service quality. Assisting in real-time feedback for other associates and assisting with customer service challenges, overseeing Control Room, F&B, Hospitality & Housekeeping. The Operations Manager will be working across all departments as a leader. This position reports to the Managing Director ATL.

Responsibilities & Expectations

  • Responsible for the leadership and development of the operations team.
  • Contributes to recruitment and development of future leaders.
  • Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.
  • Manages performance of the day-to-day operation and its departments for service quality.
  • Ensure that all departments maintain SOP and service standards.
  • Collaborating with other departments and their leaders.
  • Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.
  • Lead service recovery opportunities.
  • Review EAST reports, making recommendations for remedial action and process improvements.
  • Work in conjunction with Head of Training and Head of Member Experience.
  • Develop the training and operation in line with member feedback.
  • Identify training needs.
  • Works with Managing Director ATL on operational process design, resources, and processes.

Requirements

  • 5+ years of Operations experience required.
  • Prior supervisory/leadership experience desired.
  • Able to take direction well and apply feedback.
  • Executes current role and evolving standards with precision.
  • Excellent communication skills with members, employees and our partners (TSA, CBP etc.).
  • Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
  • Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
  • PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits 

  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
  • 401K retirement plan with company matching
  • Health and Dependent care FSA and HSA with company matching
  • Merit-based raises and bonuses
  • Self-Managed Unlimited PTO
  • Monthly Health & Wellness and phone reimbursement
  • Tier 2 Manager’s PS Use benefits
  • A great career path with promotion opportunities

This is a full-time Exempt role. We are not required to disclose the salary range for this position under GA law. Relocation package and bonus opportunities available.

PS is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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