Operations Office Assistant

2 months ago

Charlotte, United States TruBlue of South Fairfax Full time
Job DescriptionJob DescriptionWe provide:
  • Regular Work Hours between hours of 8:00am and 6:00pm Eastern Standard Time Zone

TruBlue of South Fairfax is a Home Improvement and home service ally dedicated to providing premium home improvement and handyman services. We are a class A Virginia contractor, bonded, fully with background checked technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering home improvement services, handyman services, home modifications, home safety assessments, and regular house maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an experienced Office Manager/Administrator to help our growing company expand into the future. The candidate will be required to:
  • Manage client inquires and requests, respond to and follow-up on inquiries from potential clients, serve as a liaison between clients, vendors and technicians, prepare estimates, prepare invoices, and manage the customer intake process from multiple platforms and systems, handle receptionist responsibilities, and manage the workflow in our field management system.
  • Gather information needed for a technician to estimate the project(s)
  • Provide virtual estimate or coordinate and schedule an on-site estimate to be performed by a technician
  • Order materials
  • Schedule approved jobs according to staffing availability.
  • Manage technician schedules for estimates and jobs
  • Track hours worked by employees per job.
  • Track purchases made for each job.
  • Communicate with technicians regarding their schedule, assigned work, and customer requirements
  • Ensure all completed work is marked finished and invoiced, and follow up regarding payment
  • Prepare and send invoices when the projects are complete.
  • Assist estimators with material location and pricing.
  • Manage customer communication and follow up via telephone/message/email as needed
  • Relay any communications between clients, staff, and management.
  • Help maintain our social media accounts and email communication with our prospects.
  • Schedule hiring interviews
  • Run reports
  • Other responsibilities as assigned.
What we value:
  • FAMILY Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family
  • INTEGRITY Treating people with respect and looking for the same in return, everyone has a voice
  • TRUST Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too
  • QUALITY Taking pride in ones work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you
The appropriate candidate for the position will have the skills and experience in the following areas:
  • Preferred - knowledge of home improvement (materials, tasks)
  • Sales experience is a plus
  • Scheduling
  • Inbound and Outbound Calling
  • Customer Service
  • Excellent computer skills, including Excel, Word, and CRM platforms
  • Excellent social media knowledge including Facebook, Nextdoor, etc.
  • Strong work ethic and take pride in your work
  • Expert in customer satisfaction treat people with respect and expect it in return
  • Ability to communicate with clients with diverse socioeconomic status and age differences.
  • Ability to work with a diverse team of employees.
  • Ability to set an efficient schedule for a growing number of crew members.
  • Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
  • Have a basic knowledge of business principles including profitability and efficiency.
Candidate must be a legal citizen of the US, and speak fluent English. Also fluent in Spanish is a plus.

We are actively interviewing for this position - If you have the skills we're looking for, apply today, and our hiring manager will follow up

About Us
TruBlue of South Fairfax is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

This is a remote position.

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