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Director of First Impressions
2 weeks ago
The Director of First Impressions acts as the face of the managing general agency to our partners and provides a superior customer service experience. Performs routine and moderately complex clerical, administrative and support functions.
Responsibilities & Duties
• Provide customer service to agent partners over the phone and via digital communication
• Process, prepare and submit applications and payments to bind new and renewal business
• Process and complete endorsements (policy changes) and cancellations, following guidelines presented in training
• Support the team by completing additional tasks as needed
• Organize and work with detailed records
REQUIREMENTS
Education & Experience
• High School Diploma or Equivalent
• One to two years customer service experience; insurance experience preferred
• Working knowledge of Windows PC, Microsoft Word and Excel are required
• Ability to tactfully navigate stressful or difficult situations; a solution-driven problem solver
Knowledge, Skills & Abilities
• Ability to convey technical information and prepare written correspondence in a clear and concise manner
• Ability to respond to inquiries in a timely and professional manner
• Requires excellent service and communication skills and ability to effectively interact with others
• Strong organization skills and the ability to plan, control and coordinate activities
• Ability to develop an understanding of and follow business practices
• Ability to develop alternative recommendations to issues within area of functional responsibility
We are proud to offer fully covered health and dental benefits, two weeks of paid time off in the first year, 12 annual paid holidays, flexible work arrangements and a matching IRA plan with no vesting period.
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